[cisco-voip] ATA problems

[Tim Medley]

Yes, we tell our customers who will be connecting Fax machines to an ATA-186
that their fax machine must be able to be configured to 14.4 or lower, to be
successful.

 

A more expensive option where speeds greater than 14.4 are required is to
use an FXS port on a router.

 

tm

 

  _____  

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Vincent De Keyzer
Sent: Monday, November 29, 2004 12:27 PM
To: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] ATA problems

 

Well, this seems to be the problem. When both fax machines are SuperG3,
transmission fails (while it succeeds when one of the two is not). 

 

But "make sure that the fax machine is trained down to 14.4bps or lower" is
my problem: have you been able to configure all of your several hundreds of
faxes to behave so?... Or did you do it in some other way?

 

Vincent

 

 

(.) finally you need to ensure that the fax machine does not attempt to
connect at a higher rate than 14.4bps.

 

(.) Last, make sure that the fax machine is trained down to 14.4bps or
lower.

 

Tim

 

 

 

  _____  

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Vincent De Keyzer
Sent: Thursday, November 18, 2004 9:52 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] ATA problems

 

Hello,

 

we are using CCM to offer Centrex services to our customers.

 

Typically, each customer has a few phones + one ATA. Each customer is in a
different location across the city.

 

Now, one of my customers has problems with its ATA: transmission breaks
during the first page, or during some other of the pages - and sometimes it
just gets through fine. No pattern can be identified here.

 

Of course, I thought of slips on the GW, but the gateway is used by all the
customers, and no other customer complains about this.

 

A tech has been on site and tried to receive faxes on his laptop, without
success. So it's not the fax machine either.

 

Any ideas?

 

Vincent

 

 

 

 

 

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