[cisco-voip] Call Back failure

[Yunming Song]

thanks for your reminding, actually I find:
"Error: kCtiProviderOpenFailure - CTI application failed to open provider 
CTI
connectionId: 485 Login User Id: CtiFw ReasonCode: 2362179680 "

with quick search, I find one link:
http://www.cisco.com/en/US/products/products_security_advisory09186a0080094659.shtml

I need to upgrade to CRS version 3.1(3a).

thanks a lot,
Yunming Song


----- Original Message ----- 
From: "Andrius" <akis at fortas.ktu.lt>
To: "Yunming Song" <yunming.song at digiconasp.com>
Cc: <cisco-voip at puck.nether.net>
Sent: Tuesday, November 30, 2004 3:45 AM
Subject: Re: [cisco-voip] Call Back failure


> is your CM integrated with AD? Does Win App Event Log complain about
> anything after you restart CTI Manager & Extended Functions?
>
>> Dear Group,
>
>> I install CCM 3.3(4) with Service Release 2, and Unity 4.0(4),
>> all features are working except Call Back. When I push the
>> "CallBack" softbutton, the result is "Service is not Active".
>
>> I followed exact setup procedures for Call Back:
>> http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_3/sys_ad/3_3_4/ccmfeat/fscallbk.htm
>> and checked around the FAQ:
>> http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_qanda_item09186a0080191057.shtml
>
>> actually "CTI Manager service" and "Extended Functions services" have 
>> been
>> activated.
>> I have no idea why Call Back is still not working, is there any tricky 
>> point
>> or missing point?
>
>> thanks in advance,
>> Yunming Song
>> Digicon Corporation
>> 571-323-5030
>
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>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
>
>