[cisco-voip] [Fwd: RE: CLID dblookup?]

[Hering, Marc]

Hmm.,.,
I wonder if his product can also do a national 411 lookup so that names
come in on the display for most inbound callers..... (Unless they are
unlisted)
<M> 

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Wes Sisk
Sent: Thursday, October 07, 2004 3:25 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] [Fwd: RE: CLID dblookup?]

Dave Lang at Aptigen has productized this.  I'm not certain if it uses
corporate directory or another data source.

/Wes

-------- Original Message --------
Subject: 	RE: CLID dblookup?
Date: 	Thu, 7 Oct 2004 13:56:19 -0500
From: 	Dave Lang <davel at aptigen.net>
To: 	Wes Sisk <wsisk at cisco.com>



Yes, we can do what Andrius is requesting.  If you like you can forward
my contact information or you can provide his.

Regards,
Dave Lang
National Account Manager
Aptigen Inc
920.882.1944
DaveL at Aptigen.net
 

-----Original Message-----
From: Wes Sisk [mailto:wsisk at cisco.com]
Sent: Thursday, October 07, 2004 12:53 PM
To: Dave Lang
Subject: RE: CLID dblookup?

Hi Dave,

Another request.  Any progress?  /Wes

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net]On Behalf Of Andrius
Sent: Thursday, October 07, 2004 12:30 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] caller's name on display


Hi,

could anyone offer me a CallManager's feature or additional software
that would allow me to see a caller's name on my IP phone's display
according to some my _personal_ address book? Like in a mobile phone.
We have CM4.0(1)sr2a.

Corporate directory of course is not the option.

Thanks
Andrius



-----Original Message-----
From: Dave Lang [mailto:davel at aptigen.net]
Sent: Tuesday, August 03, 2004 9:55 AM
To: Wes Sisk
Subject: RE: CLID dblookup?


Wes,
We have written screen pop applications that integrate with Aptigen XML
to execute exactly as you describe.  Since this is such a popular
request, we are offering this as a standard offering.  I will phone you
later to discuss. 

Thank you for your inquiry and interest in Aptigen 

Regards,
Dave Lang
National Account Manager
Aptigen Inc
920.882.1944
DaveL at Aptigen.net
 

-----Original Message-----
From: Wes Sisk [mailto:wsisk at cisco.com]
Sent: Tuesday, August 03, 2004 7:59 AM
To: Aptigen Sales
Subject: CLID dblookup?

Greetings,

I am a Cisco TAC engineer and have received several requests for a JTAPI
based application that your company may have already implemented.  If
so, I would like to point some of my customers your way.  Do you have
this application already packaged for resale?

They need an app that monitors the lines on ipphones for new incoming
calls.
When a new call is received, use the calling line id (CLID) to do a
database (either LDAP or SQL) lookup to get more information about the
calling party.
Present this additional information to the ipphone user.

Basics: do a database dip to lookup CLID and find configurable CNAME

Overview:
Allow calls to be presented DID to an ipphone, not routed through a CTI
Route Point.
>From a JTAPI app, add an observer to receive Call events.
When a new call arrives to the ipphone, lookup the CLID in a database
and send the db data to the ipphone LCD via the CiscoTerminal sendData
method.

Why this design?
-cti app is bolt-on, not inserted as critical in call processing, so CTI
outage does not affect call processing.

-----------------------   Cisco Systems    --------------------------
Wes Sisk                    .        .     TAC Egr, Voice CCIE #12455
Email: wsisk at cisco.com     .|.      .|.    Enterprise Voice Team Lead
Phone/Fax: 919-392-4515 .:|||||:..:|||||:. Research Triangle Park,NC

Cisco Technical Support Website: www.cisco.com/techsupport Cisco TAC
Service Request Tool: www.cisco.com/techsupport/servicerequest
Cisco Technical Support Newsletter: www.cisco.com/techsupport/newsletter


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