[cisco-voip] Distribute call to different phones

[Voll, Scott]

Just make sure that you don't have another call that comes in because
once the first person who answers the shared line now has control of the
shared line and then next call will not get answered.

 

Look into AC linked hunt groups.

 

Main number - AC1 - AC2 - AC3 - etc. - V-mail.  This should take care of
long ring times and make sure someone answers.

 

Scott

 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Hering, Marc
Sent: Friday, October 15, 2004 6:58 AM
To: Tim Reimers; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Distribute call to different phones

 

Then setup a shared line appearance on each of their phones..

 

100 rings normally and does not answer, the Ring No Answer is then set
to forward to 101

101 is a line appearance on all the phones you need (it is easy to setup
a shared line) that way whjen 100 does not get answered, it rings on 3
phones at the same time..

 

<M>

 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Tim Reimers
Sent: Friday, October 15, 2004 9:35 AM
To: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Distribute call to different phones

What I meant, and was perhaps not clear about, is what I do is this

 

100 is the operator

RNA on that line xfers to 101, which is a line appearance on several
phones- that way, the caller doesn't have get this:

 

Operator at 100 doesnt answer- 4 rings, 12 seconds waiting

Susie at 101 doesn't answer- 4 more rings, another 12 seconds

Paula at 102 doesn't answer - 4 MORE rings, ANOTHER 12 seconds... by
which time the potential buyer of your product really wonders if you
care...

Ann finally answers the call, and before she can sell the product, or
transfer the call to the CEO's office, she has to calm down an irate
caller..

 

 

Better, IMHO, to have the 4 rings on the operator 100 number , then xfer
it to a shared line 101, that Susie, Paula, and Ann ALL can potentially
answer at the same time...

 

 

Tim Reimers
Asheville City Schools ITT
85 Mountain Street
Asheville, NC 28802

 

tim.reimers(at)asheville(dot)k12(dot)nc(dot)us
828-350-6180

	-----Original Message-----
	From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Benny Giebens
	Sent: Friday, October 15, 2004 9:23 AM
	To: cisco-voip at puck.nether.net
	Subject: [cisco-voip] Distribute call to different phones

	All,

	 

	Is it possible in CCM 4.0 to define the following?

	If phone 100 doesn't answer , ring on phone 120,121,122,...

	 

	100 = operator. If she doesn't answer a couple of other phones
should ring so one of them can answer the incoming line.

	I can define transfer no aswer, but how do I transfer to several
phones at the same time?

	 

	Rgds

	Benny

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