[cisco-voip] CRA engine could not start!

[Anthony Kouloglou]

Hi all,
i could not find spanlink in the registry. I found under software->cisco->CRA but i could not understand which one is the ip set for the engine and if it is hexadecimal how could it be transformed
into binary (there are more digits that there should be :7B796E7175)
  ----- Original Message ----- 
  From: no1_freshy 
  To: 'Anthony Kouloglou' 
  Sent: Παρασκευή, 15 Οκτωβρίου 2004 13:13
  Subject: RE: [cisco-voip] CRA engine could not start!


  Try looking in the registry

   

  Local machine -> software -> spanlink -> directory services -> setup

   

   

   


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  From: Anthony Kouloglou [mailto:akoul at dataways.gr] 
  Sent: 15 October 2004 10:59
  To: no1_freshy
  Subject: Re: [cisco-voip] CRA engine could not start!

   

  Of course. I know that! But since the service cannot start, this page does not appear!!

    ----- Original Message ----- 

    From: no1_freshy 

    To: 'Anthony Kouloglou' 

    Sent: Παρασκευή, 15 Οκτωβρίου 2004 12:52

    Subject: RE: [cisco-voip] CRA engine could not start!

     

     

    If you have not changed the CRA configuration and it is still pointing at the old CCM IP address, you just simply need to goto your http://<servername>/appadmin page

     

    Then goto subsystems -> jtapi... this should still be pointing at the old CCM if you did not use ip address but hostnames then you will have to dig around in the registry for the hostname that is in JTAPI provider entry

     

     


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    From: Anthony Kouloglou [mailto:akoul at dataways.gr] 
    Sent: 15 October 2004 10:11
    To: no1_freshy
    Subject: Re: [cisco-voip] CRA engine could not start!

     

    I am running CCM 3.3(3) sr3 and yes they are colacated. But what if i cannot remember the ip that CCM used to have! How can i retrieve it so i could change it?

      ----- Original Message ----- 

      From: no1_freshy 

      To: 'Anthony Kouloglou' ; cisco-voip at puck.nether.net 

      Sent: Παρασκευή, 15 Οκτωβρίου 2004 11:51

      Subject: RE: [cisco-voip] CRA engine could not start!

       

      If you change the IP address on the CCM you will need to change it also in CRA where it references that IP address.

       

      Link below to document explains how to change CCM IP address and referencing CRA application. 

       

      http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080094601.shtml

       

      Seeing the error you are getting is seems you have a co-located CCM & CRA? What versions are you using?

       

      Link below is for version IPCC Express (CRA) 3.5(2) but has a section on Changing the IP Address of a Cisco CRA Server.

       

      http://www.cisco.com/application/pdf/en/us/guest/products/ps5883/c1178/ccmigration_09186a00802d40e4.pdf

       

      Hope this helps.

       

      Freshy

       

       

       

       


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      From: Anthony Kouloglou [mailto:akoul at dataways.gr] 
      Sent: 15 October 2004 09:05
      To: no1_freshy; cisco-voip at puck.nether.net
      Subject: Re: [cisco-voip] CRA engine could not start!

       

      It was working when i set it up in my place. Then i took the CCM to the customer, changed the ip settings and got it to work. He did not need the CRA at that time. After a year he decided that he needs it. I think that the CRA engine still has the old IP configured, which i cannot remember!! 

      Could it be this setting? How can i retrieve the ip that is set for it? I am lost in the logs files!

        ----- Original Message ----- 

        From: no1_freshy 

        To: 'Anthony Kouloglou' ; cisco-voip at puck.nether.net 

        Sent: Παρασκευή, 15 Οκτωβρίου 2004 10:59

        Subject: RE: [cisco-voip] CRA engine could not start!

         

        Is this a fresh install or a previous working CRA system?

         


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        From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Anthony Kouloglou
        Sent: 15 October 2004 08:51
        To: cisco-voip at puck.nether.net
        Subject: [cisco-voip] CRA engine could not start!

         

        When i try to start the CRA engine service i get: 

        "Could not start the Cisco CRA Engine service on Local Computer.

        The service did not return an error. This could be an internal Windows error or an internal service

        error"

        What could be wrong?
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