[cisco-voip] AC

[Wes Sisk]

Hi Scott,

Looks like AC or CTI Manager is not able to login with the username AC.  
Check AD to see if the account exists, then proceed thorugh is it locked 
out, etc.  Try to login through /ccmuser with AC and the default 
password 12345.

If this still does not work, delete and recreate the AC user as he may 
have lost some Cisco specific attributes.  Did you possibly change the 
Cisco OU on re-install?  The user object in AD has an attribute that 
says where to find the user profile, usually under the Cisco OU, and 
device association is stored there.  A sniffer trace with Network 
monitor will decode the login request to AD and response from AD to 
clarify what OU is being checked.  Then maybe check the event viewer on 
your AD server.

/Wes

Voll, Scott wrote:

>If this is intuitive then I wish I wasn't so stupid.  No, really I can
>see it's A login / password issue.  But how do I fix it?
>
>Scott
>
>300 10/24 10:28:04.009  INFO Error in connecting to provider:
>CMPUB,CMSUB: com.cisco.jtapi.PlatformExceptionImpl: Unable to create
>provider -- bad login or password.: will retry in 5 seconds.
>  301 10/24 10:28:09.446  INFO Error in connecting to provider:
>CMPUB,CMSUB: com.cisco.jtapi.PlatformExceptionImpl: Unable to create
>provider -- bad login or password.: will retry in 5 seconds.
>  302 10/24 10:28:14.665  INFO Error in connecting to provider:
>CMPUB,CMSUB: com.cisco.jtapi.PlatformExceptionImpl: Unable to create
>provider -- bad login or password.: will retry in 5 seconds.
>  303 10/24 10:28:19.931  INFO Error in connecting to provider:
>CMPUB,CMSUB: com.cisco.jtapi.PlatformExceptionImpl: Unable to create
>provider -- bad login or password.: will retry in 5 seconds.
>  304 10/24 10:28:25.337 ERROR Login is not successful giving up.
>com.cisco.ac.common.ACException: Unable to create provider -- bad login
>or password.
>  305 10/24 10:28:25.540  INFO Error in connecting to provider:
>CMPUB,CMSUB: com.cisco.jtapi.PlatformExceptionImpl: Unable to create
>provider -- bad login or password.: will retry in 5 seconds.
>  306 10/24 10:28:30.759  INFO Error in connecting to provider:
>CMPUB,CMSUB: com.cisco.jtapi.PlatformExceptionImpl: Unable to create
>provider -- bad login or password.: will retry in 5 seconds.
>  307 10/24 10:28:36.103  INFO Error in connecting to provider:
>CMPUB,CMSUB: com.cisco.jtapi.PlatformExceptionImpl: Unable to create
>provider -- bad login or password.: will retry in 5 seconds.
>
>-----Original Message-----
>From: Wes Sisk [mailto:wsisk at cisco.com] 
>Sent: Sunday, October 24, 2004 8:10 AM
>To: Voll, Scott
>Cc: cisco-voip at puck.nether.net
>Subject: Re: [cisco-voip] AC
>
>Do you have "CTI Use Enabled" on the AC user?  Take a look in a detailed
>
>TCD trace, it's pretty intuitive.
>
>/Wes
>
>Voll, Scott wrote:
>
>  
>
>>I can not get Attendant console to work.  I had it working with my
>>previous ICS 7750 box but now with the MCS servers I can't get it
>>working (I'm beginning to think it's an AD problem).  It doesn't seize
>>the line.  I have an AC user and associated it, but still nothing?  Any
>>Ideas?  I'll open a TAC case tomorrow.
>>
>>Thanks
>>
>>Scott
>>
>>
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>> 
>>
>>    
>>