[cisco-voip] Attendant Console

[Lelio Fulgenzi]

I would stick with the same number for the extension as Unity, and implement the CTI route point/voicemail mask for direct access to people's voicemail boxes. This would make things easier when people log into Unity, and especially if you ever want to use Unity as your AutoAttendant. The CTI route point/voicemail mask solution is defined clearly on the Cisco web site, with a link to it from the Unity AudioText Manager document. I don't have the link handy, let me know if you need it. I've set it up and it works quite well. For example, *77<ext> will send you to the voicemail box.


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Lelio Fulgenzi, B.A.                                  lelio at uoguelph.ca.eh
Network Analyst (CCS)
University of Guelph                             FAX:(519) 767-1060 JNHN
Guelph, Ontario N1G 2W1                          TEL:(519) 824-4120 x56354
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
     remove the 1st letter of the canadian alphabet from my email, eh!
  ----- Original Message ----- 
  From: Voll, Scott 
  To: cisco-voip at puck.nether.net 
  Sent: Wednesday, September 15, 2004 4:52 PM
  Subject: [cisco-voip] Attendant Console


  I'm doing a fresh install on my new 78xx servers for CM 3.3.4 / Unity
  4.0.4 and IPCC Express 3.1.3.

  How do most people setup CM / Unity.  My past install I had the same
  extension for the phone as I did for the UM.  All works good.  But I'm
  thinking ahead.  Do I want to setup Unity different so that people can
  go directly to V-Mail.  ie.  Call comes into the AC and she wants to
  forward directly to V-mail.  

  How does everyone else do this?  Extension 4571 is the phone, 74571 is
  intercom line, 54571 V-mail, then setup a translation rule to strip the
  5 off and send it to V-mail?

  How many IPMA assistants can one manager have?  

  TIA

  Scott


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