[cisco-voip] Attendant Console

[Tim Medley]

Are you asking about Attendant Console or IPMA?

I would keep the extension and the voicemail box the same, can get confusing
if they are different.

If you want to be able to transfer calls directly to voicemail, create a CTI
Route Point that will transfer calls directly to the user vm box.
Instructions can be found here:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186
a00800dea82.shtml

tm


-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Voll, Scott
Sent: Wednesday, September 15, 2004 4:53 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Attendant Console

I'm doing a fresh install on my new 78xx servers for CM 3.3.4 / Unity
4.0.4 and IPCC Express 3.1.3.

How do most people setup CM / Unity.  My past install I had the same
extension for the phone as I did for the UM.  All works good.  But I'm
thinking ahead.  Do I want to setup Unity different so that people can
go directly to V-Mail.  ie.  Call comes into the AC and she wants to
forward directly to V-mail.  

How does everyone else do this?  Extension 4571 is the phone, 74571 is
intercom line, 54571 V-mail, then setup a translation rule to strip the
5 off and send it to V-mail?

How many IPMA assistants can one manager have?  

TIA

Scott


_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip