[cisco-voip] AW: IPCC Express

Mon Sep 27 04:55:40 EDT 2004

Hi Scott,

try to look at the chat functionality.
The chat component is used to monitor the agents.
That meens if a agent shuts down the chat function he couldn't be seen by his supervisor.

Have a great day.
Martin

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Von: cisco-voip-request at puck.nether.net [mailto:cisco-voip-request at puck.nether.net] 
Gesendet: Samstag, 25. September 2004 18:02
An: cisco-voip at puck.nether.net
Betreff: cisco-voip Digest, Vol 19, Issue 44

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Today's Topics:

   1. IPCC Express (Voll, Scott)
   2. Re: CCM and Syslog (Jeff Behl)
   3. Changing setting on 7940 (Voll, Scott)
   4. RE: Changing setting on 7940 (Tim Medley)
   5. RE: Changing setting on 7940 (Voll, Scott)

----------------------------------------------------------------------

Message: 1
Date: Fri, 24 Sep 2004 10:28:36 -0700
From: "Voll, Scott" <Scott.Voll at wesd.org>
Subject: [cisco-voip] IPCC Express
To: <cisco-voip at puck.nether.net>
Message-ID: <D713462ED535184D830F6F6301753E7EA68D at VISHNU.wesd.org>
Content-Type: text/plain;	charset="us-ascii"

I my ICD Supervisor says sometime he loses an agent off his screen.. he
walks over and the agent is still logged in taking calls.  Any ideas?
I'm running CM 3.3.4 and IPCC 3.1.2 (Sr3 I think).

TIA

Scott

------------------------------

Message: 2
Date: Fri, 24 Sep 2004 10:29:08 -0700
From: Jeff Behl <jbehl at fastclick.com>
Subject: Re: [cisco-voip] CCM and Syslog
To: Jens Faulhaber <jfaulhaber at avodaq.com>
Cc: cisco-voip at puck.nether.net
Message-ID: <41545964.9030503 at fastclick.com>
Content-Type: text/plain; charset=ISO-8859-1; format=flowed

you can try:

http://www.intersectalliance.com/projects/SnareWindows/index.html

it's a free windows logging to syslog utility...

> ------------------------------------------------------------------------
>
> *From:* cisco-voip-bounces at puck.nether.net 
> [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf Of *Jens Faulhaber
> *Sent:* 24 September 2004 09:56
> *To:* cisco-voip at puck.nether.net
> *Subject:* [cisco-voip] CCM and Syslog
>
>  
>
> Hi all,
>
> does anyone have experience with CCM and Syslog? How can I bring CCM 
> to send syslog messages? And what kind of messages are send to the 
> syslog deamon?
>
> Thanks for your help
>
> Cheers Jens
>
>  
>
>------------------------------------------------------------------------
>
>_______________________________________________
>cisco-voip mailing list
>cisco-voip at puck.nether.net
>https://puck.nether.net/mailman/listinfo/cisco-voip
>  
>

------------------------------

Message: 3
Date: Fri, 24 Sep 2004 10:32:20 -0700
From: "Voll, Scott" <Scott.Voll at wesd.org>
Subject: [cisco-voip] Changing setting on 7940
To: <cisco-voip at puck.nether.net>
Message-ID: <D713462ED535184D830F6F6301753E7EA68E at VISHNU.wesd.org>
Content-Type: text/plain; charset="us-ascii"

Is there any way to change the settings on my 7940 phone?  I'm currently
using CM 3.3.4 and it gets it's info via DHCP.  I'm bringing up a new
cluster and would like to leave it on the same Vlan and just change the
TFTP address.  I tried manually but it says the key is not active here.
I did unlock it with the **# with no luck.  Any other idea's other then
coming up with a new VLAN and DHCP scope?

Thanks

Scott

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Message: 4
Date: Fri, 24 Sep 2004 13:40:30 -0400
From: "Tim Medley" <medley at mac.com>
Subject: RE: [cisco-voip] Changing setting on 7940
To: "'Voll, Scott'" <Scott.Voll at wesd.org>,
	<cisco-voip at puck.nether.net>
Message-ID: <200409241740.i8OHeNuB028913 at mac.com>
Content-Type: text/plain; charset="us-ascii"

Go to the 7940.

Press the settings button

Press **# to unlock the Phone

Press 3 for Network settings

Press 32 for Alternate TFTP

Set Alternate TFTP to Yes

Press 8 for TFTP Server

Select edit and enter the tftp server address

Select Validate

Select Save

Select Exit

tm

  _____  

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Voll, Scott
Sent: Friday, September 24, 2004 1:32 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Changing setting on 7940

Is there any way to change the settings on my 7940 phone?  I'm currently
using CM 3.3.4 and it gets it's info via DHCP.  I'm bringing up a new
cluster and would like to leave it on the same Vlan and just change the TFTP
address.  I tried manually but it says the key is not active here.  I did
unlock it with the **# with no luck.  Any other idea's other then coming up
with a new VLAN and DHCP scope?

Thanks

Scott

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Message: 5
Date: Fri, 24 Sep 2004 10:52:05 -0700
From: "Voll, Scott" <Scott.Voll at wesd.org>
Subject: RE: [cisco-voip] Changing setting on 7940
To: <medley at mac.com>, <cisco-voip at puck.nether.net>
Message-ID: <D713462ED535184D830F6F6301753E7EA690 at VISHNU.wesd.org>
Content-Type: text/plain; charset="us-ascii"

Perfect.... Thanks

________________________________

From: Tim Medley [mailto:medley at mac.com] 
Sent: Friday, September 24, 2004 10:41 AM
To: Voll, Scott; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Changing setting on 7940

Go to the 7940...

Press the settings button

Press **# to unlock the Phone

Press 3 for Network settings

Press 32 for Alternate TFTP

Set Alternate TFTP to Yes

Press 8 for TFTP Server

Select edit and enter the tftp server address

Select Validate

Select Save

Select Exit

tm

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Voll, Scott
Sent: Friday, September 24, 2004 1:32 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Changing setting on 7940

Is there any way to change the settings on my 7940 phone?  I'm currently
using CM 3.3.4 and it gets it's info via DHCP.  I'm bringing up a new
cluster and would like to leave it on the same Vlan and just change the
TFTP address.  I tried manually but it says the key is not active here.
I did unlock it with the **# with no luck.  Any other idea's other then
coming up with a new VLAN and DHCP scope?

Thanks

Scott

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