[cisco-voip] Presenting Queue statistics to IPCC agents

[Voll, Scott]

I'm just using IPCC Express.  Is that a screen shot of Enterprise?

Scott

PS.  What verision?

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Tomas Daniska
Sent: Thursday, September 30, 2004 2:34 AM
To: Peter.Lewandowski at cygatemaldata.se
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Presenting Queue statistics to IPCC agents

once again. this all *is* available in the agent desktop, both ctios-
and the old cti- based versions. is there anything more you are missing
in the statistics?


if you don't know what i am talking about then i have taken a screenshot
for you... have a look at http://deejay.sk/ctios.gif

--

deejay  

> -----Original Message-----
> From: Peter.Lewandowski at cygatemaldata.se 
> [mailto:Peter.Lewandowski at cygatemaldata.se] 
> Sent: Thursday, September 30, 2004 11:26 AM
> To: Tomas Daniska
> Subject: SV: [cisco-voip] Presenting Queue statistics to IPCC agents
> 
> I would like to present to the agent how many agents are 
> currently logged
> in. i.e. how many are either talking or idle.
> 
> /Peter
> 
> 
> > 
> > IPCC Enterprise
> 
> and what exact problem you have with the statistics matrix 
> available in
> both cti and ctios desktop?
> 
> --
> 
> deejay  
> 

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