[cisco-voip] Presenting Queue statistics to IPCC agents

[Tomas Daniska]

this is the 'demo' CTIOS desktop which is available in Enterprise since
4.6 (the screenshot is from 6.0), about the same controls are available
in the CTI-based desktop.


there is, however, no such tool available in express - only a barely
usable 'ACD statistics' thingie in the enhanced desktop which shows
anything but useful data. we have developed a little desktop 'wallboard'
app for one of our customers so they can present the agents with the
stats required - a sample screenshot is available at
http://deejay.sk/sgstats.gif . simple, customizable and working :)

--

deejay  

> -----Original Message-----
> From: Voll, Scott [mailto:Scott.Voll at wesd.org] 
> Sent: Thursday, September 30, 2004 2:20 PM
> To: Tomas Daniska; Peter.Lewandowski at cygatemaldata.se
> Cc: cisco-voip at puck.nether.net
> Subject: RE: [cisco-voip] Presenting Queue statistics to IPCC agents
> 
> I'm just using IPCC Express.  Is that a screen shot of Enterprise?
> 
> Scott
> 
> PS.  What verision?
> 
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Tomas Daniska
> Sent: Thursday, September 30, 2004 2:34 AM
> To: Peter.Lewandowski at cygatemaldata.se
> Cc: cisco-voip at puck.nether.net
> Subject: RE: [cisco-voip] Presenting Queue statistics to IPCC agents
> 
> once again. this all *is* available in the agent desktop, both ctios-
> and the old cti- based versions. is there anything more you 
> are missing
> in the statistics?
> 
> 
> if you don't know what i am talking about then i have taken a 
> screenshot
> for you... have a look at http://deejay.sk/ctios.gif
> 
> --
> 
> deejay  
> 
> > -----Original Message-----
> > From: Peter.Lewandowski at cygatemaldata.se 
> > [mailto:Peter.Lewandowski at cygatemaldata.se] 
> > Sent: Thursday, September 30, 2004 11:26 AM
> > To: Tomas Daniska
> > Subject: SV: [cisco-voip] Presenting Queue statistics to IPCC agents
> > 
> > I would like to present to the agent how many agents are 
> > currently logged
> > in. i.e. how many are either talking or idle.
> > 
> > /Peter
> > 
> > 
> > > 
> > > IPCC Enterprise
> > 
> > and what exact problem you have with the statistics matrix 
> > available in
> > both cti and ctios desktop?
> > 
> > --
> > 
> > deejay  
> > 
> 
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