[cisco-voip] Presenting Queue statistics to IPCC agents

[Voll, Scott]

When I first started working with IPCC I interviewed a guy working for a
PC component manufacture that had made an XML app that showed the two
queues and how many agents that were logged in to each. 

Then he was still working on -- If you selected the queue it gave you
how many calls were waiting and how long they had been there.  If you
selected the agent, it listed the agents logged in and the state they
were in.

It would be a nice little addition.  I just personally don't know that
much about writing SQL / XML applications.

Scott


-----Original Message-----
From: Tomas Daniska [mailto:tomas at tronet.com] 
Sent: Thursday, September 30, 2004 5:35 AM
To: Voll, Scott; Peter.Lewandowski at cygatemaldata.se
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Presenting Queue statistics to IPCC agents



this is the 'demo' CTIOS desktop which is available in Enterprise since
4.6 (the screenshot is from 6.0), about the same controls are available
in the CTI-based desktop.


there is, however, no such tool available in express - only a barely
usable 'ACD statistics' thingie in the enhanced desktop which shows
anything but useful data. we have developed a little desktop 'wallboard'
app for one of our customers so they can present the agents with the
stats required - a sample screenshot is available at
http://deejay.sk/sgstats.gif . simple, customizable and working :)

--

deejay  

> -----Original Message-----
> From: Voll, Scott [mailto:Scott.Voll at wesd.org] 
> Sent: Thursday, September 30, 2004 2:20 PM
> To: Tomas Daniska; Peter.Lewandowski at cygatemaldata.se
> Cc: cisco-voip at puck.nether.net
> Subject: RE: [cisco-voip] Presenting Queue statistics to IPCC agents
> 
> I'm just using IPCC Express.  Is that a screen shot of Enterprise?
> 
> Scott
> 
> PS.  What verision?
> 
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Tomas Daniska
> Sent: Thursday, September 30, 2004 2:34 AM
> To: Peter.Lewandowski at cygatemaldata.se
> Cc: cisco-voip at puck.nether.net
> Subject: RE: [cisco-voip] Presenting Queue statistics to IPCC agents
> 
> once again. this all *is* available in the agent desktop, both ctios-
> and the old cti- based versions. is there anything more you 
> are missing
> in the statistics?
> 
> 
> if you don't know what i am talking about then i have taken a 
> screenshot
> for you... have a look at http://deejay.sk/ctios.gif
> 
> --
> 
> deejay  
> 
> > -----Original Message-----
> > From: Peter.Lewandowski at cygatemaldata.se 
> > [mailto:Peter.Lewandowski at cygatemaldata.se] 
> > Sent: Thursday, September 30, 2004 11:26 AM
> > To: Tomas Daniska
> > Subject: SV: [cisco-voip] Presenting Queue statistics to IPCC agents
> > 
> > I would like to present to the agent how many agents are 
> > currently logged
> > in. i.e. how many are either talking or idle.
> > 
> > /Peter
> > 
> > 
> > > 
> > > IPCC Enterprise
> > 
> > and what exact problem you have with the statistics matrix 
> > available in
> > both cti and ctios desktop?
> > 
> > --
> > 
> > deejay  
> > 
> 
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