[cisco-voip] Unity AA

[Wes Sisk]

HI Jesse,  my Unity guy says:

Depends, do you have multiple Unity servers?

yes - might be able to hack something with Unity digital networking

No - You cannot do it.

Another way possible would be use alt. extensions but you mentioned that
would cuase an overlap in the DN's so basically no.

/Wes


-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net]On Behalf Of King, Jesse
Sent: Friday, April 15, 2005 10:37 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Unity AA


My DN's are all in one partition called internal_pt, we use a 7 digit DN
derived from a location number (we have 20 locations).

Within a location, users can dial the 4 digit extension - doing it with a
translation pattern in CM, into the location_pt.

Situation - Called dials 800 and is prompted to dial a 7 digit extension -
I'm getting complaints about the length of the ext number, Would love to
have them dial the location 4 digits......

With unity, I don't see a way to have an auto attendant use 4 digit ext,
naturally unity needs a unique ext, 7 digits in my case. I can't go to 4
digits because of the gross amount of overlaps I would have.

I guess my my question, is there a way to partition a unity AA to accept 4
digits, and prefix it? Probably not...

I haven't looked at the call manager Auto Attendant, but I'm assuming I
would be able to use this if a called wanted to dial an 800 number, get the
prompt to enter the persons 4 digit ext, than transfer out.... Not sure of
licensing and other charges with that..

I am currently on Unity 3.1(3), upgrading shortly to 4.x, not sure if the
capability exists in the newer version or not..

Am I making any sense?

Thanks.

Jesse
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