[cisco-voip] Unity AA

[Lelio Fulgenzi]

If you have different AAs, then you won't have to program much (if any).

Simply assign each application a seperate set of CTI ports that have different CAlling search spaces. 

  ----- Original Message ----- 
  From: King, Jesse 
  To: Lelio Fulgenzi ; Wes Sisk ; cisco-voip at puck.nether.net 
  Sent: Friday, April 15, 2005 12:18 PM
  Subject: RE: [cisco-voip] Unity AA


  Exactly - We would have a different AA pilot number for whatever location we needed one...

  I quickly looked at the Cisco AA, it doesn't appear to be as feature rich in customizing like the unity aa. - ie a message that says ' Thank you for calling xyz, if you know your parties 4 digit ext, please enter it now. Press 1 for sales, press 2 for abc, etc....

  Should I be looking at IVR? I have a feeling the cost associated with IVR will put the squash on it...





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  From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca] 
  Sent: Friday, April 15, 2005 12:00 PM
  To: King, Jesse; Wes Sisk; cisco-voip at puck.nether.net
  Subject: Re: [cisco-voip] Unity AA


  With Cisco AA you would be able to assign different calling search spaces to the ports.

  The question is, how are you expecting the client to enter the extension without the location? Are they dialing a different AA pilot number? If so, you can have one set of ports used for one application and another set of ports used for another application. Each set would search a different CSS for the numbers.

  This should work. We did something similar to this.

  If they are dialing the same pilot/AA number, then, you would need them to select a location from within the script and then tag a prefix according to their selection.

    ----- Original Message ----- 
    From: King, Jesse 
    To: Wes Sisk ; cisco-voip at puck.nether.net 
    Sent: Friday, April 15, 2005 11:53 AM
    Subject: RE: [cisco-voip] Unity AA


    I would think with CM aa, I could point this to a particular partition, and have a translation done?


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    From: Wes Sisk [mailto:wsisk at cisco.com] 
    Sent: Friday, April 15, 2005 11:37 AM
    To: King, Jesse; cisco-voip at puck.nether.net
    Subject: RE: [cisco-voip] Unity AA


    Jesse,

    CM AA should work fine so long as user DNs are 4 digitits in CM.

    The free AA (included with EServices) is limited to 4 concurrent calls (4 cti ports) but can be licensed to as many as you want.  Or you can have multiple EServices installs on separate servers.

    /Wes
    -----Original Message-----
    From: King, Jesse [mailto:JKing at thegranitegroup.com]
    Sent: Friday, April 15, 2005 11:25 AM
    To: Wes Sisk; cisco-voip at puck.nether.net
    Subject: RE: [cisco-voip] Unity AA


    Thanks for the input Wes.

    Nope, just a one unity server.

    I'll look into the CM aa route - I think this would work... For some reason, I thought this was limited to 5 aa's tho...





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    From: Wes Sisk [mailto:wsisk at cisco.com] 
    Sent: Friday, April 15, 2005 11:08 AM
    To: King, Jesse; cisco-voip at puck.nether.net
    Subject: RE: [cisco-voip] Unity AA


    HI Jesse,  my Unity guy says:

    Depends, do you have multiple Unity servers?

    yes - might be able to hack something with Unity digital networking

    No - You cannot do it.

    Another way possible would be use alt. extensions but you mentioned that would cuase an overlap in the DN's so basically no.

    /Wes


    -----Original Message-----
    From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net]On Behalf Of King, Jesse
    Sent: Friday, April 15, 2005 10:37 AM
    To: cisco-voip at puck.nether.net
    Subject: [cisco-voip] Unity AA


    My DN's are all in one partition called internal_pt, we use a 7 digit DN derived from a location number (we have 20 locations).

    Within a location, users can dial the 4 digit extension - doing it with a translation pattern in CM, into the location_pt.

    Situation - Called dials 800 and is prompted to dial a 7 digit extension - I'm getting complaints about the length of the ext number, Would love to have them dial the location 4 digits......

    With unity, I don't see a way to have an auto attendant use 4 digit ext, naturally unity needs a unique ext, 7 digits in my case. I can't go to 4 digits because of the gross amount of overlaps I would have. 

    I guess my my question, is there a way to partition a unity AA to accept 4 digits, and prefix it? Probably not... 

    I haven't looked at the call manager Auto Attendant, but I'm assuming I would be able to use this if a called wanted to dial an 800 number, get the prompt to enter the persons 4 digit ext, than transfer out.... Not sure of licensing and other charges with that..

    I am currently on Unity 3.1(3), upgrading shortly to 4.x, not sure if the capability exists in the newer version or not..

    Am I making any sense?

    Thanks.

    Jesse


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