[cisco-voip] Unity AA

Fri Apr 15 12:54:47 EDT 2005

We are AD integrated with CM...

________________________________

From: Voll, Scott [mailto:Scott.Voll at wesd.org] 
Sent: Friday, April 15, 2005 12:34 PM
To: King, Jesse; Lelio Fulgenzi; Wes Sisk; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Unity AA

Are you using IPCCx?  Are you using Cisco directories?

I ran into a problem where I have part of my users on a legacy PBX
(until they buy IP Phones) and part on CM.  And I am integrated into AD.
So since the PBX users can't be associated to a phone, the AA script
won't work in IPCCx.

Sure would be nice is cisco would make some kind of an AA that would
work solely on AD user and extension and let CM route it.  The users on
the PBX are also on a legacy VM box.  Makes the migration painful.  Good
news is that we will be moving the PBX over to the Unity server next
fiscal year and then I can actually use unity for AA.

Scott

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of King, Jesse
Sent: Friday, April 15, 2005 9:19 AM
To: Lelio Fulgenzi; Wes Sisk; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Unity AA

Exactly - We would have a different AA pilot number for whatever
location we needed one...

I quickly looked at the Cisco AA, it doesn't appear to be as feature
rich in customizing like the unity aa. - ie a message that says ' Thank
you for calling xyz, if you know your parties 4 digit ext, please enter
it now. Press 1 for sales, press 2 for abc, etc....

Should I be looking at IVR? I have a feeling the cost associated with
IVR will put the squash on it...

________________________________

From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca] 
Sent: Friday, April 15, 2005 12:00 PM
To: King, Jesse; Wes Sisk; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Unity AA

With Cisco AA you would be able to assign different calling search
spaces to the ports.

The question is, how are you expecting the client to enter the extension
without the location? Are they dialing a different AA pilot number? If
so, you can have one set of ports used for one application and another
set of ports used for another application. Each set would search a
different CSS for the numbers.

This should work. We did something similar to this.

If they are dialing the same pilot/AA number, then, you would need them
to select a location from within the script and then tag a prefix
according to their selection.

	----- Original Message ----- 

	From: King, Jesse <mailto:JKing at thegranitegroup.com>  

	To: Wes Sisk <mailto:wsisk at cisco.com>  ;
cisco-voip at puck.nether.net 

	Sent: Friday, April 15, 2005 11:53 AM

	Subject: RE: [cisco-voip] Unity AA

	I would think with CM aa, I could point this to a particular
partition, and have a translation done?

________________________________

	From: Wes Sisk [mailto:wsisk at cisco.com] 
	Sent: Friday, April 15, 2005 11:37 AM
	To: King, Jesse; cisco-voip at puck.nether.net
	Subject: RE: [cisco-voip] Unity AA

	Jesse,

	CM AA should work fine so long as user DNs are 4 digitits in CM.

	The free AA (included with EServices) is limited to 4 concurrent
calls (4 cti ports) but can be licensed to as many as you want.  Or you
can have multiple EServices installs on separate servers.

	/Wes

	-----Original Message-----
	From: King, Jesse [mailto:JKing at thegranitegroup.com]
	Sent: Friday, April 15, 2005 11:25 AM
	To: Wes Sisk; cisco-voip at puck.nether.net
	Subject: RE: [cisco-voip] Unity AA

	Thanks for the input Wes.

	Nope, just a one unity server.

	I'll look into the CM aa route - I think this would work... For
some reason, I thought this was limited to 5 aa's tho...

________________________________

	From: Wes Sisk [mailto:wsisk at cisco.com] 
	Sent: Friday, April 15, 2005 11:08 AM
	To: King, Jesse; cisco-voip at puck.nether.net
	Subject: RE: [cisco-voip] Unity AA

	HI Jesse,  my Unity guy says:

	Depends, do you have multiple Unity servers?

	yes - might be able to hack something with Unity digital
networking

	No - You cannot do it.

	Another way possible would be use alt. extensions but you
mentioned that would cuase an overlap in the DN's so basically no.

	/Wes

	-----Original Message-----
	From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net]On Behalf Of King, Jesse
	Sent: Friday, April 15, 2005 10:37 AM
	To: cisco-voip at puck.nether.net
	Subject: [cisco-voip] Unity AA

	My DN's are all in one partition called internal_pt, we use a 7
digit DN derived from a location number (we have 20 locations).

	Within a location, users can dial the 4 digit extension - doing
it with a translation pattern in CM, into the location_pt.

	Situation - Called dials 800 and is prompted to dial a 7 digit
extension - I'm getting complaints about the length of the ext number,
Would love to have them dial the location 4 digits......

	With unity, I don't see a way to have an auto attendant use 4
digit ext, naturally unity needs a unique ext, 7 digits in my case. I
can't go to 4 digits because of the gross amount of overlaps I would
have. 

	I guess my my question, is there a way to partition a unity AA
to accept 4 digits, and prefix it? Probably not... 

	I haven't looked at the call manager Auto Attendant, but I'm
assuming I would be able to use this if a called wanted to dial an 800
number, get the prompt to enter the persons 4 digit ext, than transfer
out.... Not sure of licensing and other charges with that..

	I am currently on Unity 3.1(3), upgrading shortly to 4.x, not
sure if the capability exists in the newer version or not..

	Am I making any sense?

	Thanks.

	Jesse

________________________________

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