[cisco-voip] Extension Mobility Login Unsuccessful Error:[2]

[Alan Su]

Dear Ryan,

Thanks for your help. I am little confused about setting password to
CCM SysUser by using "passwordutils". Do I just use the encrypted code
from passwordutils and paste it to "AD Users and Computers" ??

Regards/Alan


2005/4/20, Ryan Ratliff <rratliff at cisco.com>:
> Remember the little pop-up about setting the passwords for CCMSysUser
> and CCMAdministrator you got at the end of the AD plugin install?
> 
> Use the passwordutils (c:\program files\cisco\bin) to set the password
> for CCMSysUser.  Make sure this user exists in AD first.
> 
> -Ryan
> On Apr 20, 2005, at 10:47 AM, Alan Su wrote:
> 
> Dear All,
> 
> I'm using CCM 4.01 with AD integration. I have followed the
> administration guide to configure the EM service. But when I select
> the "login" in the service menu, it shows "Login Unsuccessful
> Error:[2]" immediately. I even don't have chance to enter the userid
> and PIN.
> 
> I check the http://<server>/emservice/EMServiceServlet, it shows: type
> - Exception Error, message - Internal Server Error, description - The
> server encountered an internal error (Internal Server Error) that
> prevented it from fulfilling this request.
> 
> I also check the log file in CCM server C:\Program
> Files\Cisco\Trace\EM\EMApp00x.txt, the content is:
> 0: Apr 20 21:48:24.799 CST %EMApp-6-UNK:Service URL from directory
> =http://<server>/emservice/EMServiceServlet
> 1: Apr 20 21:48:24.799 CST %EMApp-6-UNK:Service
> URL=http://<server>/emservice/EMServiceServlet  Query
> URL=http://<server>/emservice/EMServiceServlet
> 2: Apr 20 21:48:24.815 CST %EMApp-3-UNK:Unable to find registry entry
> for AppUserID/Password
> 3: Apr 20 21:48:30.081 CST %EMApp-3-UNK:Unable to find registry entry
> for AppUserID/Password
> 4: Apr 20 21:49:04.410 CST %EMApp-3-UNK:Unable to find registry entry
> for AppUserID/Password
> 
> Would anyone know what the problem is ?? Any help would be greatly
> appreciated.
> 
> Regards/Alan
> 
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