[cisco-voip] cant make a call to Cti Route Point's Directorynumbervia a H323 Voice Gateway

[George Dormishev]

What really it could be is best to check on the CRS debug trace in the engine 
menu....There you can fallow all the way to disconnect cause when a call 
comes in!

George


On Tuesday 26 April 2005 14:08, Voll, Scott wrote:
> I'm just taking a stab..... could it be a Codec issue?  Or a Jtapi or
> Rmuser issue with device association?
>
>
>
> Scott
>
>
>
> ________________________________
>
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of OZCAN YILDIZ
> Sent: Tuesday, April 26, 2005 2:14 AM
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] cant make a call to Cti Route Point's
> Directorynumbervia a H323 Voice Gateway
>
>
>
> Hello to everyone in the list...
>
>
>
> I have had a problem in CTI Route Point ( in my scenario i onlyuse
> CallManager, IPIVR, cisco softphone and H323 Voice gateway).
>
> Let me briefly explain the problem..
>
>
>
> First I setup H323 Gateway and call manager and they are up and running
> properly. I am making phone calls via Voice(H323) Gateway and a Cisco
> Soft phone answers it.
>
> Then i setup IPIVR and write ascript with CRA editor. And i can make
> phone calls via two soft phones and see the IPIVR script is running. (it
> is asimple script only i user Redirect property of IPIVR) Until now it
> seems as if everything is fine, CTI Ports , CTI Route Points, and as i
> told softphone calls the directory number(1000) of CTI Route Point  and
> by the script it redirect the call to another softphone which directory
> number is 7878..As you see everything is fine up to here.
>
> But the problem is when i tried to make a call via ISDN using Voice
> gateway and try to dial the CTI Route Point's Directory number (1000) i
> get a fast busy signal..
>
>
>
> But as i told before if i try to make a call with same method via ISDN
> using avoice gateway and try to dial a softphone's directory number it
> works fine..
>
> But ifi try to dial CTI Route Point 's diractory number a busy signal
> occurs. When i look at the Voice gateway i see a cause code(18) which
> means "no response"
>
> What must i do.
>
> Can it be possible to solve the problem without using ICM, or ICD ?
>
>
>
> There are some options in CTI Route point like "forward on busy" or
> "forward all".. Does this solve my problem..?
>
> As you see I need your helps in this case .
>
>
>
> I will appreciate if you can try to help me ..
>
> Best Regards.
>
> Ozcan YILDIZ
>
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