[cisco-voip] cant make a call to Cti Route Point's Directorynumbervia a H323 Voice Gateway

[Ozcan YILDIZ]

Hi Everyone.

 

I solved the issue before your emails reached at me..

But as Scott said, the problem was only the codec.

The default codec of cisco gateway was g729 but the call manager's was g711.


After i changed the  Codec settings  properly, Everything started working
properly.

But I WANT TO THANK to ALL OF YOU WHO TRIED TO REPLY MY EMAIL.

THANKS ALOT..

Best Regards.

 

 

Özcan YILDIZ

General Manager

 

AcademyTech Training and Consultancy Services

Tel: +90 (216) 349 23 11 (pbx)

Fax: +90 (216) 349 24 39

E-mail : ozcanyildiz at academytech.com

URL:  <blocked::http://www.academytech.com/> http://www.academytech.com

  _____  

From: Voll, Scott [mailto:Scott.Voll at wesd.org] 
Sent: Tuesday, April 26, 2005 2:09 PM
To: ozcanyildiz at academytech.com; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] cant make a call to Cti Route Point's
Directorynumbervia a H323 Voice Gateway

 

I'm just taking a stab... could it be a Codec issue?  Or a Jtapi or Rmuser
issue with device association?

 

Scott

 

  _____  

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of OZCAN YILDIZ
Sent: Tuesday, April 26, 2005 2:14 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] cant make a call to Cti Route Point's
Directorynumbervia a H323 Voice Gateway

 

Hello to everyone in the list...

 

I have had a problem in CTI Route Point ( in my scenario i onlyuse
CallManager, IPIVR, cisco softphone and H323 Voice gateway).

Let me briefly explain the problem..

 

First I setup H323 Gateway and call manager and they are up and running
properly. I am making phone calls via Voice(H323) Gateway and a Cisco Soft
phone answers it.

Then i setup IPIVR and write ascript with CRA editor. And i can make phone
calls via two soft phones and see the IPIVR script is running. (it is
asimple script only i user Redirect property of IPIVR) Until now it seems as
if everything is fine, CTI Ports , CTI Route Points, and as i told softphone
calls the directory number(1000) of CTI Route Point  and by the script it
redirect the call to another softphone which directory number is 7878..As
you see everything is fine up to here.

But the problem is when i tried to make a call via ISDN using Voice gateway
and try to dial the CTI Route Point's Directory number (1000) i get a fast
busy signal.. 

 

But as i told before if i try to make a call with same method via ISDN using
avoice gateway and try to dial a softphone's directory number it works
fine.. 

But ifi try to dial CTI Route Point 's diractory number a busy signal
occurs. When i look at the Voice gateway i see a cause code(18) which means
"no response"

What must i do.

Can it be possible to solve the problem without using ICM, or ICD ?

 

There are some options in CTI Route point like "forward on busy" or "forward
all".. Does this solve my problem..?

As you see I need your helps in this case .

 

I will appreciate if you can try to help me ..

Best Regards.

Ozcan YILDIZ

Academytech Training and Consultancy Services



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