[cisco-voip] PCA Password

[Court Schuett]

Hello,

 

We're having a bit of a weird problem.  For some users we use the Cisco
PCA logon to check voice mails.  We have a call center and when
customers leave voice mails, we have the CS Reps check them by going in
to the PCA logon.  This means that there are several voice mail boxes
being checked quite often by several people every day.  The problem is
that fairly regularly, they get locked.  However, when I go in to the
Unity server, the accounts are not locked within Unity and they are not
locked within Windows.  If I change the password within Windows
everything is fine.  I can't seem to detect a pattern to this and it is
getting pretty annoying.  

 

Has anyone else seen this before?  Any known workarounds?

 

Thanks

 

Cisco Unity 4.0 Build 4.0(4)

Windows 2000 SP4

 

 

 

Court Schuett

 

630-909-5560

cschuett at hfsna.com

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