[cisco-voip] Select Lines in softphone and in Attendant console/?

[Tim Reimers]

Hi everyone-

 

I've installed IP softphone on my PC, and also installed the Attendent
Console on the receptionists' PC.

 

For my softphone, I've done the following:

Created a CTI route point called 'ipsoftphone'  - the extension # on
that is the same as my IP Phone.

I've also checked the CTI use checkbox on my own user account, and
associated the CTI route point as a device I'm associated with.

Under the softphone settings, I've given it the IP address of my PC.
(I'm DHCP reserved)

 

Now, when I start IP Softphone,  I get a dialog about selecting lines,
but there are no lines to select??

 

 

I've done all this for the Attendant Console user too--- but to no
avail-same problem- need to select lines, but no lines available to
select...

 

I've done all this in the absence of any step by step directions for CCM
4.0 --- found plenty of links on CCO for older versions of CCM that did
this in different ways...

But haven't found any step by step directions for 4.0, for either IP
Softphone or Attendant Console???

 

 

Btw- One important question about using Attendant Console---

Can the extension (in this case 7000) which is a shared line, be used by
one 7960 and Attendant console at one desk, and another desk just use
the 7960?

 

I have two users who are receptionists for our school--- 

One doesn't use her PC much, and could use Attendant Console.

The other is a real power user, constantly working with huge graphics
and video clips-it'd probably be annoying if not unstable to use the
Console on her PC....

 

So the plan would be to have '7000' ring on both phones, and the
Attendant Console - the one user could use either the phone OR the
Console to manage calls, the second user (graphics person)

would just use her phone only....

 

Would that work, or do they BOTH have to have the Console installed to
handle the same main phone number?

 

 

 

Thanks, Tim

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