[cisco-voip] Multiple Calls to single Route point

Ryan Ratliff rratliff at cisco.com
Thu Aug 11 13:49:40 EDT 2005


How many CTI ports do you have for that script?  Sounds like it's only 
1.

-Ryan
On Aug 11, 2005, at 1:09 PM, Nesen Kisten wrote:

Hello All,
 
I have configured single route point for ICD, when I make a single call 
to route point call goes through to the ICD, however if I try making 
another call, it goes to busy tone.
 
I have noticed however if an agent picks up first call, and I try 
dialing again I get success. But this does not solve my problem I need 
second call to go to ICD even though first call never gets picked up by 
agent.
 
Kind Regards
 
Nesen.
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