[cisco-voip] Multiple Calls to single Route point
Ryan Ratliff
rratliff at cisco.com
Thu Aug 11 13:49:40 EDT 2005
How many CTI ports do you have for that script? Sounds like it's only
1.
-Ryan
On Aug 11, 2005, at 1:09 PM, Nesen Kisten wrote:
Hello All,
I have configured single route point for ICD, when I make a single call
to route point call goes through to the ICD, however if I try making
another call, it goes to busy tone.
I have noticed however if an agent picks up first call, and I try
dialing again I get success. But this does not solve my problem I need
second call to go to ICD even though first call never gets picked up by
agent.
Kind Regards
Nesen.
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