[cisco-voip] Patch Management

[Kevin Thorngren]

Hi Eric,

I don't have any input on using third party tools to update Unity  
servers.  This URL provides the recommended updates and at the bottom  
it provides what is supported in terms of applying MS hot fixes and  
service releases.
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/ 
products_device_support_table09186a008020a63e.html

For CCM a third party tool would not be supported.  The only supported  
MS updates are the ones downloaded from CCO.  Applying MS updates  
downloaded from Microsoft is not supported on the CCM nor other Cisco  
applications that use the CCM OS, ie, CRS, CER, etc.  More information  
regarding CCM OS updates can be found here:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/ 
osbios.htm

HTH,
Kevin


On Aug 11, 2005, at 2:47 PM, Eric Jones wrote:

> Hi All,
>
> I am part of a team charged with putting together a patch management
> solution for our VoIP environment [which is quasi-isolated from other
> environments].  We are considering evaluating Microsoft SMS,
> UpdateExpert, and possibly Opsware.  We're targeting OS and
> application patching though we may expand the scope after this 1st
> phase.
>
> I'm getting mixed and somewhat inconsistent information with regard to
> deploying Cisco's patches using a 3rd party tool.  In particular we
> are concerned about CCM and Unity.  We expect some pushback or "no
> touch" from Cisco, but I would be very interested in hearing about
> anyone's experiences with patching their VoIP environment.  I know
> every application has its issues, sometimes neccessitating manual
> intervention, but has anyone experienced a solution that was
> *properly* implmented that out-right *broke* any of Cisco's VoIP
> applications?
>
> Beyond that, has anyone has particularly distinctive success in
> managing patches/updates in their VoIP infrastructure?
>
> TIA,
>
> -Eric C. Jones
>
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