[cisco-voip] IPCC:VoIP Monitor Server

[Erick Bergquist]

Ruben,

This warning can't be disabled. I had same question in
past and went to TAC and those portions need to be
installed on the server, else agents/supervisors will
get this warning. 

--- Ruben Montes <Ruben.Montes at eu.didata.com> wrote:

> Hello,
> 
> I haven't installed the IPCC service VoIP monitoring
> server because I don't want to use it. The problem
> is that every time I open the supervisor desktop and
> select the team, I get a warning message saying that
> it is not possible to access the VoIP monitor: is it
> possible to disable this? I mean, I don't want the
> supervisor software to try to reach this service
> because I am not using it, and I don't want this
> warning message to appear every time the supervisor
> logs in...
> 
> Any idea?
> 
> Many thanks,
> 
> Ruben
> 
> -----Mensaje original-----
> De: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] En
> nombre de Ryan Ratliff
> Enviado el: jueves, 11 de agosto de 2005 19:50
> Para: Nesen Kisten
> CC: cisco-voip at puck.nether.net
> Asunto: Re: [cisco-voip] Multiple Calls to single
> Route point
> 
> How many CTI ports do you have for that script? 
> Sounds like it's only 
> 1.
> 
> -Ryan
> On Aug 11, 2005, at 1:09 PM, Nesen Kisten wrote:
> 
> Hello All,
>  
> I have configured single route point for ICD, when I
> make a single call 
> to route point call goes through to the ICD, however
> if I try making 
> another call, it goes to busy tone.
>  
> I have noticed however if an agent picks up first
> call, and I try 
> dialing again I get success. But this does not solve
> my problem I need 
> second call to go to ICD even though first call
> never gets picked up by 
> agent.
>  
> Kind Regards
>  
> Nesen.
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