[cisco-voip] User administration of Call Handlers in Unity 4.0

[Tim Reimers]

Ummm.... English please?

 

Maybe some more detail would work from my end-

 

We have about 20 different call handlers-each one would be administered
by the secretary of that department-

 

Would that mean 20 different CTI route points? Or am I creating ONE call
handler that would allow several different people to work with it, each
modifying their own departmental handler?

 

Thanks, Tim

 

________________________________

From: Walenta, Phil [mailto:philip.walenta at berbee.com] 
Sent: Wednesday, August 17, 2005 3:59 PM
To: Tim Reimers; cisco-voip at puck.nether.net
Cc: Kelly Looney
Subject: RE: [cisco-voip] User administration of Call Handlers in Unity
4.0

 

You can very easily accomplish this using the "greetings administrator
function".  Simply create a call handler assigned "greetings
administrator" functions, assign an extension, create a CTI route point
that forwards all to voicemail with the extension entered and you're all
set.  I"ve used this at numerous sites and it's never failed me.

 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Tim Reimers
Sent: Wednesday, August 17, 2005 2:54 PM
To: cisco-voip at puck.nether.net
Cc: Kelly Looney
Subject: [cisco-voip] User administration of Call Handlers in Unity 4.0

Hi everyone-

 

Can someone lead me through the steps and best practices to set up
things so that it's easy for an end-user to administer a particular Call
Handler associated with their department?

 

Can it be done entirely through their phone without them having access
to the Unity Admin pages?

I'd love for them to just record their departmental greeting from their
phone, and call me when it's completed, and I'll update the key press
events to go to the right mailboxes for the people they've named in the
greeting.

 

 

Also, part of the reason that this is difficult is that we were told by
our vendor that it really doesn't work well to administer Unity via
another PC - that it works better to Terminal Server (Remote Desktop)

into the Unity  server and run the Admin tools webpages from the local
IE, not a remote PC...

 

I'd heard of Cisco saying that before, but I wasn't sure for what
reason/circumstances or when that might change..

 

Thanks, Tim

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