[cisco-voip] User administration of Call Handlers in Unity 4.0

[Lelio Fulgenzi]

You would create one CTI route point forwarded to Unity. At this time the greeting associated with this call handler would answer, then the after greeting action could be to direct the caller to the Greetings Administrator.  You can chose to have a blank greeting, but we take this opportunity to welcome the user and announce the system they are on (we have three unity servers).

When the user logs in, they are then asked to enter their userid and password, then they can enter the extension of the call handler they wish to modify.

It worked out very well for us.

--------------------------------------------------------------------------------
Lelio Fulgenzi, B.A.
Network Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
"I had a coffee and Coke at lunch today...and now, I've got more jitter than an
IP phone on a long haul 10base2 connection"                                           LFJ
  ----- Original Message ----- 
  From: Tim Reimers 
  To: Walenta, Phil ; cisco-voip at puck.nether.net 
  Cc: Kelly Looney 
  Sent: Wednesday, August 17, 2005 4:25 PM
  Subject: RE: [cisco-voip] User administration of Call Handlers in Unity 4.0


  Ummm.. English please?

   

  Maybe some more detail would work from my end-

   

  We have about 20 different call handlers-each one would be administered by the secretary of that department-

   

  Would that mean 20 different CTI route points? Or am I creating ONE call handler that would allow several different people to work with it, each modifying their own departmental handler?

   

  Thanks, Tim

   


------------------------------------------------------------------------------

  From: Walenta, Phil [mailto:philip.walenta at berbee.com] 
  Sent: Wednesday, August 17, 2005 3:59 PM
  To: Tim Reimers; cisco-voip at puck.nether.net
  Cc: Kelly Looney
  Subject: RE: [cisco-voip] User administration of Call Handlers in Unity 4.0

   

  You can very easily accomplish this using the "greetings administrator function".  Simply create a call handler assigned "greetings administrator" functions, assign an extension, create a CTI route point that forwards all to voicemail with the extension entered and you're all set.  I"ve used this at numerous sites and it's never failed me.

   


------------------------------------------------------------------------------

  From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Tim Reimers
  Sent: Wednesday, August 17, 2005 2:54 PM
  To: cisco-voip at puck.nether.net
  Cc: Kelly Looney
  Subject: [cisco-voip] User administration of Call Handlers in Unity 4.0

  Hi everyone-

   

  Can someone lead me through the steps and best practices to set up things so that it's easy for an end-user to administer a particular Call Handler associated with their department?

   

  Can it be done entirely through their phone without them having access to the Unity Admin pages?

  I'd love for them to just record their departmental greeting from their phone, and call me when it's completed, and I'll update the key press events to go to the right mailboxes for the people they've named in the greeting.

   

   

  Also, part of the reason that this is difficult is that we were told by our vendor that it really doesn't work well to administer Unity via another PC - that it works better to Terminal Server (Remote Desktop)

  into the Unity  server and run the Admin tools webpages from the local IE, not a remote PC.

   

  I'd heard of Cisco saying that before, but I wasn't sure for what reason/circumstances or when that might change..

   

  Thanks, Tim



------------------------------------------------------------------------------


  _______________________________________________
  cisco-voip mailing list
  cisco-voip at puck.nether.net
  https://puck.nether.net/mailman/listinfo/cisco-voip
-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://puck.nether.net/pipermail/cisco-voip/attachments/20050817/bbabd30c/attachment.html