[cisco-voip] User administration of Call Handlers in Unity 4.0

[Erick Bergquist]

You can also add a caller input to the users profile
to go to the greetings admin when they press a key,
from the docs last time I looked at them. Have not
tried this myself.

--- Tim Reimers <tim.reimers at asheville.k12.nc.us>
wrote:

> Ummm.... English please?
> 
>  
> 
> Maybe some more detail would work from my end-
> 
>  
> 
> We have about 20 different call handlers-each one
> would be administered
> by the secretary of that department-
> 
>  
> 
> Would that mean 20 different CTI route points? Or am
> I creating ONE call
> handler that would allow several different people to
> work with it, each
> modifying their own departmental handler?
> 
>  
> 
> Thanks, Tim
> 
>  
> 
> ________________________________
> 
> From: Walenta, Phil
> [mailto:philip.walenta at berbee.com] 
> Sent: Wednesday, August 17, 2005 3:59 PM
> To: Tim Reimers; cisco-voip at puck.nether.net
> Cc: Kelly Looney
> Subject: RE: [cisco-voip] User administration of
> Call Handlers in Unity
> 4.0
> 
>  
> 
> You can very easily accomplish this using the
> "greetings administrator
> function".  Simply create a call handler assigned
> "greetings
> administrator" functions, assign an extension,
> create a CTI route point
> that forwards all to voicemail with the extension
> entered and you're all
> set.  I"ve used this at numerous sites and it's
> never failed me.
> 
>  
> 
> ________________________________
> 
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On
> Behalf Of Tim Reimers
> Sent: Wednesday, August 17, 2005 2:54 PM
> To: cisco-voip at puck.nether.net
> Cc: Kelly Looney
> Subject: [cisco-voip] User administration of Call
> Handlers in Unity 4.0
> 
> Hi everyone-
> 
>  
> 
> Can someone lead me through the steps and best
> practices to set up
> things so that it's easy for an end-user to
> administer a particular Call
> Handler associated with their department?
> 
>  
> 
> Can it be done entirely through their phone without
> them having access
> to the Unity Admin pages?
> 
> I'd love for them to just record their departmental
> greeting from their
> phone, and call me when it's completed, and I'll
> update the key press
> events to go to the right mailboxes for the people
> they've named in the
> greeting.
> 
>  
> 
>  
> 
> Also, part of the reason that this is difficult is
> that we were told by
> our vendor that it really doesn't work well to
> administer Unity via
> another PC - that it works better to Terminal Server
> (Remote Desktop)
> 
> into the Unity  server and run the Admin tools
> webpages from the local
> IE, not a remote PC...
> 
>  
> 
> I'd heard of Cisco saying that before, but I wasn't
> sure for what
> reason/circumstances or when that might change..
> 
>  
> 
> Thanks, Tim



		
__________________________________ 
Yahoo! Mail 
Stay connected, organized, and protected. Take the tour: 
http://tour.mail.yahoo.com/mailtour.html