[cisco-voip] Unity 4.0(3) Cut-off Voice Mail messages

[King, Jesse]

check to see if you have
 
no mgcp timer receive-rtcp
 
in the router config, if you don't it the gateway will drop the call to
the unity server because its only a one way stream and the gateway sees
this as a dead call since it isn't receiving back...
 
Its default in the newer ios, not in the old...
 
 

________________________________

From: Donald Young [mailto:DYoung at lsnj.org] 
Sent: Wednesday, August 24, 2005 1:26 PM
To: King, Jesse
Subject: RE: [cisco-voip] Unity 4.0(3) Cut-off Voice Mail messages



mgcp

 

________________________________

From: King, Jesse [mailto:JKing at thegranitegroup.com] 
Sent: Wednesday, August 24, 2005 1:03 PM
To: Bradley Bieth; Donald Young; cisco-voip at puck.nether.net;
Scott.Voll at wesd.org
Subject: RE: [cisco-voip] Unity 4.0(3) Cut-off Voice Mail messages

 

What protocol are you using? MGCP at the gateways? or H.323?

 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Bradley Bieth
Sent: Wednesday, August 24, 2005 12:00 PM
To: DYoung at lsnj.org; cisco-voip at puck.nether.net; Scott.Voll at wesd.org
Subject: RE: [cisco-voip] Unity 4.0(3) Cut-off Voice Mail messages

We have experianced this as well but only a few mailboxes here and
there. Where can we find the message timer setting?

>>> "Voll, Scott" <Scott.Voll at wesd.org> 8/24/2005 8:48:46 AM >>>

How long are these messages?  Is it going past the message timer?  Do
you have limits on Exchange messages?

 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Donald Young
Sent: Wednesday, August 24, 2005 8:28 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Unity 4.0(3) Cut-off Voice Mail messages

 

We have been experiencing sporadic cut-off messages from some of our
remote locations. At first, 

I thought these were just hang-ups but these were message left in
mid-sentence. 

We are running Unity 4.0(3) SR1 along with Exchange 2000. I upgraded TSP
on the Unity box to 

7.0(4) b from 7.0(3). Tac suggested that I disable VAD and also check
for the following command 

In my voice gateways (vg200) " >no mgcp timer receive-rtcp"

 

I know this could be a QOS problem as well, but has anyone dealt with
this? 

 

 

Thanks

 

Donald H. Young

Telecom Manager

Legal Services of New Jersey

(732)572-9100 ext 257

 

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