[cisco-voip] Unity UM Upgrade issues from 4.03 to 4.05

[David Siles]

Yes, we ran Permissions Wizard, many times, we did this ourselves
after the upgrade when we started to see issues, TACinPlace did it as
well.

Generally, we have stumped everyone on this at TAC, we are just int he
process of backing up the users e-mail, deleting their Unity UM
accounts and then their exchange accounts.  Once done, recreate their
mailboxes, add them back them back into Unity.

Oh well... another fine upgrade done ;)

Dave

On 8/25/05, Voll, Scott <Scott.Voll at wesd.org> wrote:
> Have you ran the PW?  Any errors?
> 
> Scott
> 
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of David Siles
> Sent: Thursday, August 25, 2005 8:43 AM
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] Unity UM Upgrade issues from 4.03 to 4.05
> 
> Hello all,
> 
> Last night we underwent the upgrade from Unity with Unified Messaging
> from 4.03 to 4.05.
> 
> After this process we have come across a handful of accounts that are
> now giving the following message:
> 
> -----Original Message-----
> From:   System Administrator
> Sent:   Thursday, August 25, 2005 9:23 AM
> To:     '/o=KaneCo/ou=KaneAdminGC/cn=Recipients/cn=xxxxx at co.kane.il.us'
> Subject:        Undeliverable:Message from Edwards, Bill
> 
> Your message did not reach some or all of the intended recipients.
> 
>      Subject:  Message from Edwards, Bill
>      Sent:     8/25/2005 9:23 AM
> 
> The following recipient(s) could not be reached:
> 
>      '/o=KaneCo/ou=KaneAdminGC/cn=Recipients/cn=xxxxx at co.kane.il.us'
> on 8/25/2005 9:23 AM
>            There was a SMTP communication problem with the
> recipient's email server.  Please contact your system administrator.
>            <DOTEXCH1.co.kane.il.us #5.5.0 smtp;550
> </o=KaneCo/ou=KaneAdminGC/cn=Recipients/cn=xxxxx at co.kane.il.us>...
> Cannot mail directly to files>
> 
> 
> We have received about a dozen accounts with this "Cannot mail
> directly to files" error.  These users can still receive e-mail
> inbound and send e-mail.  It is only when Unity attempts to deliver
> the message.
> 
> By the way, the message never makes it to the users mail box, Unity
> doesn't store a copy as if the mail store was offline, and the WMI
> never activates.  Essentially the voicemail is lost in the ether and
> the user never knows.
> 
> 
> The process of leaving a voicemail does go just fine, the system
> accepts the voicemail, you can reivew, set urgent flags, etc. just
> when delivering the message it fails.
> 
> We noticed the bounced message when a user on the system attempted to
> leave another subscriber a voicemail and was returned the system
> generated message.
> 
> Anyone have any ideas on what is going on here, we have kind of
> stumped TAC, too.
> 
> Thanks in advance,
> 
> Dave
> 
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