[cisco-voip] Unity UM Upgrade issues from 4.03 to 4.05

[Voll, Scott]

Have you ran the PW?  Any errors?

Scott

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of David Siles
Sent: Thursday, August 25, 2005 8:43 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Unity UM Upgrade issues from 4.03 to 4.05

Hello all,

Last night we underwent the upgrade from Unity with Unified Messaging
from 4.03 to 4.05.

After this process we have come across a handful of accounts that are
now giving the following message:

-----Original Message-----
From: 	System Administrator  
Sent:	Thursday, August 25, 2005 9:23 AM
To:	'/o=KaneCo/ou=KaneAdminGC/cn=Recipients/cn=xxxxx at co.kane.il.us'
Subject:	Undeliverable:Message from Edwards, Bill

Your message did not reach some or all of the intended recipients.

      Subject:	Message from Edwards, Bill
      Sent:	8/25/2005 9:23 AM

The following recipient(s) could not be reached:

      '/o=KaneCo/ou=KaneAdminGC/cn=Recipients/cn=xxxxx at co.kane.il.us'
on 8/25/2005 9:23 AM
            There was a SMTP communication problem with the
recipient's email server.  Please contact your system administrator.
            <DOTEXCH1.co.kane.il.us #5.5.0 smtp;550
</o=KaneCo/ou=KaneAdminGC/cn=Recipients/cn=xxxxx at co.kane.il.us>...
Cannot mail directly to files>
		  

We have received about a dozen accounts with this "Cannot mail
directly to files" error.  These users can still receive e-mail
inbound and send e-mail.  It is only when Unity attempts to deliver
the message.

By the way, the message never makes it to the users mail box, Unity
doesn't store a copy as if the mail store was offline, and the WMI
never activates.  Essentially the voicemail is lost in the ether and
the user never knows.


The process of leaving a voicemail does go just fine, the system
accepts the voicemail, you can reivew, set urgent flags, etc. just
when delivering the message it fails.

We noticed the bounced message when a user on the system attempted to
leave another subscriber a voicemail and was returned the system
generated message.

Anyone have any ideas on what is going on here, we have kind of
stumped TAC, too.

Thanks in advance,

Dave

_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip