[cisco-voip] Unity UM Upgrade issues from 4.03 to 4.05

[David Siles]

Hello all,

Last night we underwent the upgrade from Unity with Unified Messaging
from 4.03 to 4.05.

After this process we have come across a handful of accounts that are
now giving the following message:

-----Original Message-----
From: 	System Administrator  
Sent:	Thursday, August 25, 2005 9:23 AM
To:	'/o=KaneCo/ou=KaneAdminGC/cn=Recipients/cn=xxxxx at co.kane.il.us'
Subject:	Undeliverable:Message from Edwards, Bill

Your message did not reach some or all of the intended recipients.

      Subject:	Message from Edwards, Bill
      Sent:	8/25/2005 9:23 AM

The following recipient(s) could not be reached:

      '/o=KaneCo/ou=KaneAdminGC/cn=Recipients/cn=xxxxx at co.kane.il.us'
on 8/25/2005 9:23 AM
            There was a SMTP communication problem with the
recipient's email server.  Please contact your system administrator.
            <DOTEXCH1.co.kane.il.us #5.5.0 smtp;550
</o=KaneCo/ou=KaneAdminGC/cn=Recipients/cn=xxxxx at co.kane.il.us>...
Cannot mail directly to files>
		  

We have received about a dozen accounts with this "Cannot mail
directly to files" error.  These users can still receive e-mail
inbound and send e-mail.  It is only when Unity attempts to deliver
the message.

By the way, the message never makes it to the users mail box, Unity
doesn't store a copy as if the mail store was offline, and the WMI
never activates.  Essentially the voicemail is lost in the ether and
the user never knows.


The process of leaving a voicemail does go just fine, the system
accepts the voicemail, you can reivew, set urgent flags, etc. just
when delivering the message it fails.

We noticed the bounced message when a user on the system attempted to
leave another subscriber a voicemail and was returned the system
generated message.

Anyone have any ideas on what is going on here, we have kind of
stumped TAC, too.

Thanks in advance,

Dave