[cisco-voip] Upgrade 402 to 413 fails: CPQNicMgmt / SNMP - error stopping service:4

[Kevin Thorngren]

Looks like the install failed because the installer could not stop IIS  
and SNMP in a timely manner.  You can manually stop these services  
first then try the install again.

Kevin
On Aug 26, 2005, at 5:28 AM, Matthias Schaerer wrote:

>
> hi
>
> I tried to upgrade from an new 402 server to 413. the publisher  
> succeeded with no problems but the subscriber failed while applying  
> 413-sr1 patch. the message I got in the logfile looked like this:
>
> 19:35:09: Stopping SNMP
> SNMP - stopping.
>         CqMgHost - stopping dependant service.
>         CqMgStor - stopping dependant service.
>         CqMgServ - stopping dependant service.
>         CPQNicMgmt - stopping dependant service.
> SNMP - error stopping service:4
> 19:37:14: ******* Critical Error encountered with SNMP Service.  
>  Install EXITING*********************
> 19:37:14: ******* Reboot Server and before attempting install again    
>                 *********************
> 19:45:34:  
> *********************************************************************** 
> *********************************
> 19:45:34:  
> *********************************************************************** 
> *********************************
> 19:45:34: Listing of Errors:
> 19:45:34: Unless otherwise indicated, these errors are non-critical in  
> nature
> 19:45:34: Non-Critical Error - Service w3svc Failed to stop properly
> 19:45:34: Critical Error - Service SNMP Failed to stop properly
> 19:45:34:  
> *********************************************************************** 
> *********************************
> 19:45:34:  
> *********************************************************************** 
> *********************************
>
> does anybody have a clue where to primarily start my search to resolve  
> my problems?
>
> any hints or ideas are appreciated.
>
> mat
>
> ----------------------------------------------------------------------- 
> ------------
> Matthias Schaerer
> Network Engineer, Instructor
> Mob: +41 79 419 4557
>
> http://www.anyweb.ch - All you want to know about taking care of  
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>
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