[cisco-voip] Agents not displayed in Supervisor Desktop

[Ruben Montes]

Hello,

I had a IPCC system working perfectly. Customer decided to change the
extensions from the agents: changes were done in CCM correctly.

- Change the extension in the physical telephone.
- Update the user "agent" with new extension.
- Update RM_USER with new extension.
I also added secondary extensions to let the agents do personal calls.

Now all works except one thing: the supervisor desktop doesn't display
any agent. Any additional change I have to do?

Any idea?

Best regards,

Ruben