[cisco-voip] Agents not displayed in Supervisor Desktop

[Voll, Scott]

Have you went into the administrator and added him to the group that the
supervisor is in charge of?  This bit me just a little while ago.

Desktop Administrator -- server -- personal configuration -- team -- add
agent.

Scott

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ruben Montes
Sent: Tuesday, August 30, 2005 12:09 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Agents not displayed in Supervisor Desktop


Hello,

I had a IPCC system working perfectly. Customer decided to change the
extensions from the agents: changes were done in CCM correctly.

- Change the extension in the physical telephone.
- Update the user "agent" with new extension.
- Update RM_USER with new extension.
I also added secondary extensions to let the agents do personal calls.

Now all works except one thing: the supervisor desktop doesn't display
any agent. Any additional change I have to do?

Any idea?

Best regards,

Ruben


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