[cisco-voip] Agents not displayed in Supervisor Desktop

[Ruben Montes]

Sorry,
 
it is solved now: customer "didn't notice" that he had BlackIce Personal Firewall running in all the machines. 
Obviously, it was denying some of the supervisor traffic... :)
 
Regards,
 
Ruben

	-----Mensaje original----- 
	De: Voll, Scott [mailto:Scott.Voll at wesd.org] 
	Enviado el: mar 30/08/2005 16:43 
	Para: Ruben Montes; cisco-voip at puck.nether.net 
	CC: 
	Asunto: RE: [cisco-voip] Agents not displayed in Supervisor Desktop
	
	

	Have you went into the administrator and added him to the group that the
	supervisor is in charge of?  This bit me just a little while ago.
	
	Desktop Administrator -- server -- personal configuration -- team -- add
	agent.
	
	Scott
	
	-----Original Message-----
	From: cisco-voip-bounces at puck.nether.net
	[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ruben Montes
	Sent: Tuesday, August 30, 2005 12:09 AM
	To: cisco-voip at puck.nether.net
	Subject: [cisco-voip] Agents not displayed in Supervisor Desktop
	
	
	Hello,
	
	I had a IPCC system working perfectly. Customer decided to change the
	extensions from the agents: changes were done in CCM correctly.
	
	- Change the extension in the physical telephone.
	- Update the user "agent" with new extension.
	- Update RM_USER with new extension.
	I also added secondary extensions to let the agents do personal calls.
	
	Now all works except one thing: the supervisor desktop doesn't display
	any agent. Any additional change I have to do?
	
	Any idea?
	
	Best regards,
	
	Ruben
	
	
	_______________________________________________
	cisco-voip mailing list
	cisco-voip at puck.nether.net
	https://puck.nether.net/mailman/listinfo/cisco-voip
	

-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://puck.nether.net/pipermail/cisco-voip/attachments/20050830/88d36659/attachment.html