[cisco-voip] 7960 hijacks the user interface when calls come in

[Schuett, Court (MBNAP it)]

Device -> Device Settings -> Softkey Template

Under there, find the softkey template assigned to the phone in question.
Then, click 'Configure Softkey Layout'.  You should be able to change
everything you need in there.  There is a button for 'Ring In' which is
where you'll probably need to add 'Transfer' to.

Hope that helps.

 


Court Schuett
 
Millward Brown
Network Systems Engineer
630-955-8983
court.schuett at us.millwardbrown.com

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of John Lange
Sent: Monday, December 05, 2005 10:37 AM
To: Cisco-VoIP
Subject: [cisco-voip] 7960 hijacks the user interface when calls come in

We have a problem with our Cisco 7960s using the SIP load.

While trying to transfer a call, if another call comes in, the entire user
interface is "hijacked" and you can not complete the transfer process.

The only option available on the softkeys is "accept" (for the new call), so
you can not complete the transfer.

This is a serious problem especially when trying to use the 7960 as a
switchboard phone causing many calls to be lost in "transfer limbo".

As a side issue, is there any way to reprogram the layout of the softkeys on
the 7960? Having to press "more" to get to "transfer" is just silly.

--
John Lange


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