[cisco-voip] 7960 hijacks the user interface when calls come in

[John Lange]

Thanks Court.

You must be referring to the Cisco Call Manager web interface? I don't
see any similar settings on the phone itself.

Assuming you are talking about Call manager, does call manager allow you
to change the soft-key settings on the SIP load of the phones?

Aside from the key-map settings, is there a way to prevent the
hijacking?

Thanks

John

On Mon, 2005-12-05 at 10:49 -0600, Schuett, Court (MBNAP it) wrote:
> Device -> Device Settings -> Softkey Template
> 
> Under there, find the softkey template assigned to the phone in question.
> Then, click 'Configure Softkey Layout'.  You should be able to change
> everything you need in there.  There is a button for 'Ring In' which is
> where you'll probably need to add 'Transfer' to.
> 
> Hope that helps.
> 
>  
> 
> 
> Court Schuett
>  
> Millward Brown
> Network Systems Engineer
> 630-955-8983
> court.schuett at us.millwardbrown.com
> 
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of John Lange
> Sent: Monday, December 05, 2005 10:37 AM
> To: Cisco-VoIP
> Subject: [cisco-voip] 7960 hijacks the user interface when calls come in
> 
> We have a problem with our Cisco 7960s using the SIP load.
> 
> While trying to transfer a call, if another call comes in, the entire user
> interface is "hijacked" and you can not complete the transfer process.
> 
> The only option available on the softkeys is "accept" (for the new call), so
> you can not complete the transfer.
> 
> This is a serious problem especially when trying to use the 7960 as a
> switchboard phone causing many calls to be lost in "transfer limbo".
> 
> As a side issue, is there any way to reprogram the layout of the softkeys on
> the 7960? Having to press "more" to get to "transfer" is just silly.
> 
> --
> John Lange
> 
> 
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