[cisco-voip] Inconsistent CCM version and CRS

[Voll, Scott]

Go to http://tools.cisco.com/gct/Upgrade/jsp/index.jsp and enter your
SAU contract and look for the software your looking for.

 

Scott

 

________________________________

From: Anthony Kouloglou [mailto:akoul at dataways.gr] 
Sent: Thursday, December 08, 2005 8:45 AM
To: Voll, Scott
Cc: cisco-voip at puck-nether.net
Subject: Re: [cisco-voip] Inconsistent CCM version and CRS

 

Voll,
i am just an engineer and i am not aware of the ways a company purchase
products (especially from Cisco!). I am sure we have the SAU contract
but i have never used the Product Upgrade Tool and i don't know what you
can do with it.

Cheers,
Anthony

Voll, Scott wrote: 

Can't you get it through the Product Upgrade Tool?  Don't you have the
SAU contract?
 
 
 
-----Original Message-----
From: Anthony Kouloglou [mailto:akoul at dataways.gr] 
Sent: Thursday, December 08, 2005 8:36 AM
To: Voll, Scott
Cc: cisco-voip at puck-nether.net
Subject: Re: [cisco-voip] Inconsistent CCM version and CRS
 
Thanks Scott,
you have been very helpfull. That is all i needed to hear. I will try to
 
purchase the cd's.
 
Thanks again
 
Voll, Scott wrote:
 
  

	Yes and Yes.
	 
	You can upgrade from 3.1 to 3.5.  Very easy.  Took me ~ an hour.
	 
	You do need to PUT for the CD's.  there is NO download.  What a
pain.
	    

I
  

	hate being in your shoes.  Because it takes a couple weeks any
time I
	talk to cisco.
	 
	Maybe you could open a TAC case and they could overnight it if
you're
	down.
	 
	Lesson learned.  Always look at all your IPT before upgrades.
Most
	everything is dependent in some way weather a simple TSP upgrade
or a
	major release.
	 
	Read those docs.
	 
	Scott
	 
	 
	 
	-----Original Message-----
	From: cisco-voip-bounces at puck.nether.net
	[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Anthony
	Kouloglou
	Sent: Thursday, December 08, 2005 12:11 AM
	To: cisco-voip at puck-nether.net
	Subject: [cisco-voip] Inconsistent CCM version and CRS
	 
	Hi all,
	i have ordered ccm 4.0(2)a and the whole package of the CDs came
to my 
	office. I installed the CCM with no problem and the Extended
Services
	    

CD
  

	that was in the package (i wanted to use the 4 port of IVR for
the Auto
	    

 
  

	Attendant). The engine got installed easylly but i could not
make it
	work.
	When i looked in the compatibility matrix of ccm, i saw that CRS
3.5.2 
	is needed with CCM 4.0(2)a!!
	The whole issue with the CRS engine is getting annoying since it
is not
	    

 
  

	the first time that this is happening.
	Is it possible to download it and make it work from tha CCO site
or i 
	need to order the CDs? Can i upgrade CRS 3.1(1) to 3.5(2) or i
have to 
	unistall it and reinstall the new one?
	 
	Thanks
	Anthony Kouloglou
	_______________________________________________
	cisco-voip mailing list
	cisco-voip at puck.nether.net
	https://puck.nether.net/mailman/listinfo/cisco-voip
	 
	 
	 
	    

 
  
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