[cisco-voip] Calling ID Issues with IPCCExpress v3.0 - How about3.5 and 4.x?

[Philip Walenta]

Actually, depending on the level of CAD you've purchased (I think everything
above "Standard" would work, there is a call history (perhaps just
outbound)?  I don't remember where it's tucked, but I thought there was
"Agent stats" or some such thing.


  _____  

From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca] 
Sent: Tuesday, December 13, 2005 4:07 PM
To: Philip Walenta; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Calling ID Issues with IPCCExpress v3.0 - How
about3.5 and 4.x?


Yes - the computer agent desktop shows this on the screen, but there is no
historical information on the screen (or the phone). :(
----------------------------------------------------------------------------
----
Lelio Fulgenzi, B.A.
Network Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
"I had a coffee and Coke at lunch today...and now, I've got more jitter than
an
IP phone on a long haul 10base2 connection"
LFJ

----- Original Message ----- 
From: Philip  <mailto:pwalenta at wi.rr.com> Walenta 
To: 'Lelio Fulgenzi' <mailto:lelio at uoguelph.ca>  ;
cisco-voip at puck.nether.net 
Sent: Tuesday, December 13, 2005 4:57 PM
Subject: RE: [cisco-voip] Calling ID Issues with IPCCExpress v3.0 - How
about 3.5 and 4.x?

This has been an issue for quite some time.  If I remember correctly, this
is a CTI limitation.  I though the CAD desktop (3.0 and higher) displayed
this information, but I could be wrong.


  _____  

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi
Sent: Tuesday, December 13, 2005 3:39 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Calling ID Issues with IPCCExpress v3.0 - How about
3.5 and 4.x?


We have some issues with IPCCX v3.0 where the calling party info is only
displayed on the phone when you pick up the line and not while it is
ringing. While it is ringing it shows the queue DN (or route point, I can't
remember now). Similarly, in the directories, it does not show the actual
calling party info but again, the queue DN (or route point).
 
Is this the same behaviour in 3.5 and 4? Just wondering before I put in a
feature request.
 
Lelio
 
----------------------------------------------------------------------------
----
Lelio Fulgenzi, B.A.
Network Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
"I had a coffee and Coke at lunch today...and now, I've got more jitter than
an
IP phone on a long haul 10base2 connection"
LFJ

-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://puck.nether.net/pipermail/cisco-voip/attachments/20051213/1c09807e/attachment.html