[cisco-voip] Calling ID Issues with IPCCExpress v3.0 - How about 3.5 and 4.x?

[Lelio Fulgenzi]

Yes - the computer agent desktop shows this on the screen, but there is no historical information on the screen (or the phone). :(
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Lelio Fulgenzi, B.A.
Network Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
"I had a coffee and Coke at lunch today...and now, I've got more jitter than an
IP phone on a long haul 10base2 connection"                                           LFJ
  ----- Original Message ----- 
  From: Philip Walenta 
  To: 'Lelio Fulgenzi' ; cisco-voip at puck.nether.net 
  Sent: Tuesday, December 13, 2005 4:57 PM
  Subject: RE: [cisco-voip] Calling ID Issues with IPCCExpress v3.0 - How about 3.5 and 4.x?


  This has been an issue for quite some time.  If I remember correctly, this is a CTI limitation.  I though the CAD desktop (3.0 and higher) displayed this information, but I could be wrong.



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    From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi
    Sent: Tuesday, December 13, 2005 3:39 PM
    To: cisco-voip at puck.nether.net
    Subject: [cisco-voip] Calling ID Issues with IPCCExpress v3.0 - How about 3.5 and 4.x?


    We have some issues with IPCCX v3.0 where the calling party info is only displayed on the phone when you pick up the line and not while it is ringing. While it is ringing it shows the queue DN (or route point, I can't remember now). Similarly, in the directories, it does not show the actual calling party info but again, the queue DN (or route point).

    Is this the same behaviour in 3.5 and 4? Just wondering before I put in a feature request.

    Lelio

    --------------------------------------------------------------------------------
    Lelio Fulgenzi, B.A.
    Network Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
    (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
    ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
    "I had a coffee and Coke at lunch today...and now, I've got more jitter than an
    IP phone on a long haul 10base2 connection"                                           LFJ
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