[cisco-voip] MOH audio source..

[Schuett, Court (MBNAP it)]

I'm going through the exact same thing.  Got about 300 devices to set right.
There are a lot of things you shouldn't set on the Device/Line.  Check out
the Device Pool settings and pretty much anything in there, don't put on the
Device/Line.  It'll make it way easier to make changes down the road.
 
Might want to check on something else while you're doing this.  (I ran into
the same problem).  On each phone, check to see if they've got a second line
configured with a slightly altered extension.  For example, extension 8983
for Line 1 and 9983 for Line 2.  A lot of times, the vendors place a second
line on every phone and then have the CallForwardBusy roll to that.  What
you should do is just make sure that Maximum Number of calls is set (I use
4) and the Busy trigger is set (I use 2).  The 8983/9983 is an older way of
doing the same thing.  It chews up extensions (probably uses a seperate
partition too) and can interfere with CallBack features.  Just something
I've run into a lot with vendors.  
 
Good luck fixing the mess! ;)
 
Court Schuett
 
Millward Brown
Network Systems Engineer
630-955-8983
court.schuett at us.millwardbrown.com
<mailto:court.schuett at us.millwardbrown.com> 
 

  _____  

From: Tim Reimers [mailto:tim.reimers at asheville.k12.nc.us] 
Sent: Wednesday, December 14, 2005 10:30 AM
To: Schuett, Court (MBNAP it)
Subject: RE: [cisco-voip] MOH audio source..


argh... the vendor already configured it on each of the lines in each
phone... sigh...
 
 
Well, I'll add it to the Device pools... that way, I can slowly remove from
each line... <muttering comments about the vendor..>
 
Tim

  _____  

From: Schuett, Court (MBNAP it) [mailto:Court.Schuett at us.millwardbrown.com] 
Sent: Wednesday, December 14, 2005 11:21 AM
To: Tim Reimers; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] MOH audio source..


Ideally, they aren't configured on each device or line.  The best place to
configure them is in the Device Pool.  Configure them there, then leave them
blank in each phone.  A change to the Device Pool will change all of them.
However, if there is already something in the device/line, it will override
the Device Pool settings.  That's why they should all be left blank unless
they are an exception.
 
Hope that helps.
 
 
Court Schuett
 
Millward Brown
Network Systems Engineer
630-955-8983
court.schuett at us.millwardbrown.com
<mailto:court.schuett at us.millwardbrown.com> 
 

  _____  

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Tim Reimers
Sent: Wednesday, December 14, 2005 10:17 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] MOH audio source..


hi --
 
for those who may be interested, I've now succeeded in configuring a MOH
audio source on CCM 4.0
 
If you are like me, your servers do not have audio cards in them--
 
Get a Griffin "iMic" USB audio adapter
http://www.cdwg.com/shop/products/default.aspx?EDC=422596
<http://www.cdwg.com/shop/products/default.aspx?EDC=422596> 
CDW Part:  	 422596	
Mfg. Part:  	 2020-IMIC	
 
Mine just plugged right into the CM - no drivers needed.
 
I did have to reboot the CCM to get it to work as an audio device-- 
 
After doing that,
 
In CCMAdmin  -- Service >> Media Resources >> MOH Audio Source 
Option 51 - Fixed Audio Source
 
All you have to do is add the MOH Audio Source Device  -- which for the
Griffin, is "USB Audio Source"
 
Update, Reset MOH Servers
 
 
 
Now --- as to the question I have....
 
What is the best way to 'group' change all extensions to using the 51 Fixed
Audio source instead of, say '2 - All In the Mind'
 
I don't _really_ want to try using BAT or something--- there has to be a way
to select a whole group of phones and make this one change on all of them at
once...
 
anyone?
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