[cisco-voip] MOH audio source..

[Davis, Michael]

I agree with you regarding the device pools, but why wouldn't you use BAT to modify phone MRGLs?
 
Michael
CCIE #7303 (Voice/R&S)
 

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net]On Behalf Of Schuett, Court (MBNAP it)
Sent: Wednesday, December 14, 2005 10:35 AM
To: 'Tim Reimers'
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] MOH audio source..


I'm going through the exact same thing.  Got about 300 devices to set right.  There are a lot of things you shouldn't set on the Device/Line.  Check out the Device Pool settings and pretty much anything in there, don't put on the Device/Line.  It'll make it way easier to make changes down the road.
 
Might want to check on something else while you're doing this.  (I ran into the same problem).  On each phone, check to see if they've got a second line configured with a slightly altered extension.  For example, extension 8983 for Line 1 and 9983 for Line 2.  A lot of times, the vendors place a second line on every phone and then have the CallForwardBusy roll to that.  What you should do is just make sure that Maximum Number of calls is set (I use 4) and the Busy trigger is set (I use 2).  The 8983/9983 is an older way of doing the same thing.  It chews up extensions (probably uses a seperate partition too) and can interfere with CallBack features.  Just something I've run into a lot with vendors.  
 
Good luck fixing the mess! ;)
 
Court Schuett
 
Millward Brown
Network Systems Engineer
630-955-8983
court.schuett at us.millwardbrown.com
 

  _____  

From: Tim Reimers [mailto:tim.reimers at asheville.k12.nc.us] 
Sent: Wednesday, December 14, 2005 10:30 AM
To: Schuett, Court (MBNAP it)
Subject: RE: [cisco-voip] MOH audio source..


argh... the vendor already configured it on each of the lines in each phone... sigh...
 
 
Well, I'll add it to the Device pools... that way, I can slowly remove from each line... <muttering comments about the vendor..>
 
Tim

  _____  

From: Schuett, Court (MBNAP it) [mailto:Court.Schuett at us.millwardbrown.com] 
Sent: Wednesday, December 14, 2005 11:21 AM
To: Tim Reimers; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] MOH audio source..


Ideally, they aren't configured on each device or line.  The best place to configure them is in the Device Pool.  Configure them there, then leave them blank in each phone.  A change to the Device Pool will change all of them.  However, if there is already something in the device/line, it will override the Device Pool settings.  That's why they should all be left blank unless they are an exception.
 
Hope that helps.
 
 
Court Schuett
 
Millward Brown
Network Systems Engineer
630-955-8983
court.schuett at us.millwardbrown.com
 

  _____  

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Tim Reimers
Sent: Wednesday, December 14, 2005 10:17 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] MOH audio source..


hi --
 
for those who may be interested, I've now succeeded in configuring a MOH audio source on CCM 4.0
 
If you are like me, your servers do not have audio cards in them--
 
Get a Griffin "iMic" USB audio adapter
http://www.cdwg.com/shop/products/default.aspx?EDC=422596

CDW Part:  	 422596	
Mfg. Part:  	 2020-IMIC	
 
Mine just plugged right into the CM - no drivers needed.
 
I did have to reboot the CCM to get it to work as an audio device-- 
 
After doing that,
 
In CCMAdmin  -- Service >> Media Resources >> MOH Audio Source 
Option 51 - Fixed Audio Source
 
All you have to do is add the MOH Audio Source Device  -- which for the Griffin, is "USB Audio Source"
 
Update, Reset MOH Servers
 
 
 
Now --- as to the question I have....
 
What is the best way to 'group' change all extensions to using the 51 Fixed Audio source instead of, say '2 - All In the Mind'
 
I don't _really_ want to try using BAT or something--- there has to be a way to select a whole group of phones and make this one change on all of them at once...
 
anyone?

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