[cisco-voip] ethernet disconnected.

[Nikola Stojsin]

Two VERY silly suggestions - but both of them did happen to me:

1) I would try eliminating the cable as a potential cause (i.e. connecting
the offending phone to its switch port using a short known-to-be-good patch
cable). I had once one of those
'good-enough-to-turn-the-tester-light-on-but-not-to-connect' cables. (Gotta
love them.) Also, if you did not already, I would try swapping ports and/or
phones. (Meaning plugging a different phone into the offending switch port
and offending phone into another switch port.) 

2) My second occurrence of that lovely message was caused by hardware
failure of phone's built-in switch (it was a 7960, I think).

HTH, 
Nikola


-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Voll, Scott
Sent: Wednesday, December 14, 2005 3:29 PM
To: Mike Armstrong; cisco-voip at puck.nether.net; JKing at thegranitegroup.com
Subject: RE: [cisco-voip] ethernet disconnected.

Interesting thing is that it followed the port not the phone for us.

Scott 

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Mike Armstrong
Sent: Wednesday, December 14, 2005 12:27 PM
To: cisco-voip at puck.nether.net; JKing at thegranitegroup.com
Subject: RE: [cisco-voip] ethernet disconnected.

You got my hopes up briefly, but our failing phone's s/n is outside the 
range of those in the FN.  TAC asked for a bunch of debugging
information 
from the switch, but I expect an RMA phone replacement is in the wings.

mike

> Date: Wed, 14 Dec 2005 13:14:57 -0500
> From: "King, Jesse" <JKing at thegranitegroup.com>
> Subject: RE: [cisco-voip] ethernet disconnected.
> To: "Voll, Scott" <Scott.Voll at wesd.org>, "Lelio Fulgenzi"
> <lelio at uoguelph.ca>, <cisco-voip at puck.nether.net>
> Message-ID:
> <80FDD0062521CE4084591182C4DDB6BE011084FC at papaya.thegranitegroup.com>
> Content-Type: text/plain; charset="us-ascii"
>
> Scott,
>
> Check -
>
>
http://www.cisco.com/en/US/customer/products/hw/phones/ps379/products_fi
> eld_notice09186a00801cfa59.shtml
>
> I think there was a recall or something on a few phones for this
issue.
>
> Jess

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