[cisco-voip] need help

[Brandon Peyton]

Do they have the proper share to Desktop_cfg on their machine?
 
Brandon

  _____  

From: Monika Kapil [mailto:monika.kapil at evalueserve.com] 
Sent: Monday, December 19, 2005 11:37 AM
To: Brandon Peyton; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] need help



Yes, that has been selected. Then even I am getting the same error.

 

Regards,

Monika

 

 

 

  _____  

From: Brandon Peyton [mailto:bpeyton at sover.net] 
Sent: Monday, December 19, 2005 9:59 PM
To: Monika Kapil; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] need help

 

Might want to make sure that you've got  Enable CTI Application Use selected
under the user.

 

Regards,

Brandon

 

  _____  

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Monika Kapil
Sent: Monday, December 19, 2005 10:26 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] need help

Hi All,

 

I am facing an issue in logging in to cisco desktop agent the error is 

"unable to log agent in"

 

The error log shows :

 

ASL10013  Set agent state call failed (267).

20:42:01 12/19/2005 MAJOR  PhoneDev PD2066 AgentLogin: Agent state login
request failed: Unable to log agent in

 

I have checked that the particular IP phone is associated with the rm user.

 

Kindly suggest.

 

Regards

Monika

 

 




Monika Kapil

  _____  

Network Administrator, Information Technology
Evalueserve 
Tel: +91 124 251 54400(3122)

 Mobile (+91 9810434611)
www.evalueserve.com


 

 

  

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