[cisco-voip] Unity Not Recording :(

[Mendoza, Anthony]

All,  

We're running into a weird issue with a new Unity install.  Here's the
basics:
 
Office A:
Unity 4.X
CCM 4.0 Cluster
Exchange Server
15 channel PRI Gateway on 2651 Router
 
Office B:
Unity 4.X
Exchange Server
 
Office A and B connected via VPN Tunnel <100msec latency
 
We're currently 100% functioning fine in Office A, however, when I flip
VM profiles and point people to Office B's Unity server I am unable to
record VM messages from the PSTN.  

* If I dial an extension of a phone located in Office A from an internal
IP phone, it records fine to the Unity Server in Office B.  The message
then gets dropped in the Exchange Inbox as you would expect in Office B.


* If I call that same extension from PSTN it blows and I get nothing.
In fact Unity stops me 3-4 secs into it since it hears silence.
 
We already have a TAC issue open, but wanted to find out if anyone here
had any ideas?

How can I make sure that when the PSTN call gets routed to Unity it
shows up from #VOICE LAN IP# vs. #DATA LAN IP# below?

Here's a sanitized version of our 2651 config for reference:
!
! Last configuration change at 23:12:31 UTC Wed Dec 28 2005
! NVRAM config last updated at 23:12:47 UTC Wed Dec 28 2005
!
network-clock-participate wic 0
network-clock-select 1 E1 0/0
voice-card 0
 dspfarm
 no local-bypass
!
isdn switch-type primary-net5
!
!
voice rtp send-recv

!
ccm-manager redundant-host #PUBLISHER IP#
ccm-manager mgcp
ccm-manager music-on-hold
!
!
controller E1 0/0
 pri-group timeslots 1-16 service mgcp
!
class-map match-all control
 match access-group 102
class-map match-all voice
 match access-group 101
!
!
policy-map QoS
 class voice
  set cos 5
 class control
  set cos 3
!
!
!
!
interface FastEthernet0/0
 description uksagr00-f0/0/0
 ip address #USED WITH VPN# 255.255.255.252
 speed 100
 full-duplex
!
interface Serial0/0:15
 no ip address
 no logging event link-status
 isdn switch-type primary-net5
 isdn incoming-voice voice
 isdn bind-l3 ccm-manager
 no cdp enable
!
interface FastEthernet0/1
 description TRUNK TO 3548 LAN
 no ip address
 duplex auto
 speed auto
!
interface FastEthernet0/1.2
 encapsulation dot1Q 2 native
 ip address #DATA LAN IP# 255.255.254.0
 ip access-group UKSLUNITY1 out
!
interface FastEthernet0/1.100
 encapsulation dot1Q 100
 ip address #VOICE LAN IP# 255.255.254.0
 ip policy route-map VOIP_MONITOR
!
ip classless
ip route 0.0.0.0 0.0.0.0 #TO DATA LAN#
ip route #VOICE NETWORKS# 255.255.0.0 #TO VPN GW#
ip http server
!
ip access-list extended VOIP_MONITOR
 permit ip #VOICE LAN# 0.0.1.255 #OFFICE C LAN# 0.0.0.255
 permit ip #VOICE LAN# 0.0.1.255 #OFFICE B LAN# 0.0.0.63
ip access-list extended UKSLUNITY1
 permit ip any host #UNITY SERVER IN OFC B# log
 permit ip any any
!
route-map VOIP_MONITOR permit 10
 match ip address VOIP_MONITOR
 set ip next-hop #TO VPN GW#
!
control-plane
!
!
!
voice-port 0/0:15
!
mgcp
mgcp call-agent #subscriber IP# service-type mgcp version 0.1
mgcp dtmf-relay voip codec all mode out-of-band
mgcp rtp unreachable timeout 1000 action notify
mgcp package-capability rtp-package
no mgcp package-capability res-package
mgcp package-capability sst-package
no mgcp package-capability fxr-package
no mgcp timer receive-rtcp
mgcp sdp simple
mgcp fax t38 inhibit
mgcp rtp payload-type g726r16 static
!
mgcp profile default
!

dial-peer voice 9 voip
 application mgcpapp
 destination-pattern 9T
!
----
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