[cisco-voip] Auto Attendant

Voll, Scott Scott.Voll at wesd.org
Wed Feb 2 12:09:04 EST 2005


I need help finding a solution.

I have CM 3.3.4sr2, Unity 4.0.4 and CRS 3.1.3sr3 and will be upgrading
to CM 4.1.2 and CRS 3.5.2.  I currently am integrated with AD 2003.  I
also have a legacy PBX connected to my VoIP network.  I have ~150 users
on CM and Unity and ~400 users on a PBX and it's Vmail system.  

What can I use to give me a fully functional Auto Attendant?  I can't
use the old Vmail system as ~150 users are not on it.  I can't use Unity
because ~400 users are not on it.  I opened a TAC case to get the AA
script in CRS to work and now it works but only works if the user has a
device (ip Phone) associated with them.

I don't understand why I can't get something to work.  That's how
Attendant console works.  It looks at the Active Directory Phone number
and transfers whether its on CM or PBX.

Anyone have any ideas?

TIA

Scott




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