[cisco-voip] Auto Attendant

[Lelio Fulgenzi]

Unfortunately, Unity operates with an explicit transfer configuration. It will only transfer to DNs that it knows about, either a mailbox or a call handler or an internet subscriber. To transfer to any number, you would need to create one of the above for each number possible. We elected to go with Internet subscribers since mailboxes take up a licence and you can not search by name on a call handler.

Now, that being said, Unity now does offer a system transfer application which will allow you to select any number to transfer to, however, it's not searched by default. You have to send a caller to this application first - not likely to work well.

The other option you might want to consider is using the CallManager autoattendant script. By doing so, you get all the features of any route patterns in your dial plan to be accessible. Also, external calls will ring as external (double-ring) since they are no longer transferred as internal calls by Unity.

With v4.1 you have internal/external forwarding rules which I have not tested with Unity AA, but I suspect do not work.

Depending on time committments and product stability, I may spend some time re-evaluating using Cisco rather than Unity AA.

  ----- Original Message ----- 
  From: Voll, Scott 
  To: cisco-voip at puck.nether.net 
  Sent: Wednesday, February 02, 2005 12:09 PM
  Subject: [cisco-voip] Auto Attendant


  I need help finding a solution.

  I have CM 3.3.4sr2, Unity 4.0.4 and CRS 3.1.3sr3 and will be upgrading
  to CM 4.1.2 and CRS 3.5.2.  I currently am integrated with AD 2003.  I
  also have a legacy PBX connected to my VoIP network.  I have ~150 users
  on CM and Unity and ~400 users on a PBX and it's Vmail system.  

  What can I use to give me a fully functional Auto Attendant?  I can't
  use the old Vmail system as ~150 users are not on it.  I can't use Unity
  because ~400 users are not on it.  I opened a TAC case to get the AA
  script in CRS to work and now it works but only works if the user has a
  device (ip Phone) associated with them.

  I don't understand why I can't get something to work.  That's how
  Attendant console works.  It looks at the Active Directory Phone number
  and transfers whether its on CM or PBX.

  Anyone have any ideas?

  TIA

  Scott


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