[cisco-voip] Auto Attendant

[Wes Sisk]

Hi Scott,

The CRS AA and a bunch of dummy users
or Unity with Email only subscribers

/Wes

Voll, Scott wrote:

>I need help finding a solution.
>
>I have CM 3.3.4sr2, Unity 4.0.4 and CRS 3.1.3sr3 and will be upgrading
>to CM 4.1.2 and CRS 3.5.2.  I currently am integrated with AD 2003.  I
>also have a legacy PBX connected to my VoIP network.  I have ~150 users
>on CM and Unity and ~400 users on a PBX and it's Vmail system.  
>
>What can I use to give me a fully functional Auto Attendant?  I can't
>use the old Vmail system as ~150 users are not on it.  I can't use Unity
>because ~400 users are not on it.  I opened a TAC case to get the AA
>script in CRS to work and now it works but only works if the user has a
>device (ip Phone) associated with them.
>
>I don't understand why I can't get something to work.  That's how
>Attendant console works.  It looks at the Active Directory Phone number
>and transfers whether its on CM or PBX.
>
>Anyone have any ideas?
>
>TIA
>
>Scott
>
>
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