[cisco-voip] IPPC and email queueing

[Tim Medley]

Are you referring to IPCC Enterprise or IPCC Express?

I believe you can do this in both, but I am unfamiliar with Enterprise.

In IPCC Express this can be down, however it is VERY expensive. You first
need the Premium licenses. Then you need the Cisco Email Collaboration
Server and licenses. Finally you need to engage Cisco Advanced Services to
setup and configure this.

Last time I quoted this as a solution, I believe the pricing for the Email
Collaboration server was $5000, the Licenses were $800 per seat, and the
Cisco Advanced Services piece was $5000.

All the customers I have quoted this to as an option, have look at it
dumbfounded and decided that queuing up email messages for their call center
was not business critical.

Tm

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Nick Marus
Sent: Wednesday, February 02, 2005 11:56 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] IPPC and email queueing

Has anyone done this? That is, cueing emails to an IPCC agent? Looking
for some documentation describing this feature and cant seem to find
it on Cisco.com.

Any tips appreciated. 

-- 
Nick Marus
nmarus at gmail.com
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