[cisco-voip] IPPC and email queueing

[Nick Marus]

yes it is express, sorry for leaving that part out. 

Wasnt quite aware of the involvement. Any links to some documentation
that discusses this in a little more detail?


On Wed, 2 Feb 2005 12:11:46 -0500, Tim Medley <medley at mac.com> wrote:
> Are you referring to IPCC Enterprise or IPCC Express?
> 
> I believe you can do this in both, but I am unfamiliar with Enterprise.
> 
> In IPCC Express this can be down, however it is VERY expensive. You first
> need the Premium licenses. Then you need the Cisco Email Collaboration
> Server and licenses. Finally you need to engage Cisco Advanced Services to
> setup and configure this.
> 
> Last time I quoted this as a solution, I believe the pricing for the Email
> Collaboration server was $5000, the Licenses were $800 per seat, and the
> Cisco Advanced Services piece was $5000.
> 
> All the customers I have quoted this to as an option, have look at it
> dumbfounded and decided that queuing up email messages for their call center
> was not business critical.
> 
> Tm
> 
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Nick Marus
> Sent: Wednesday, February 02, 2005 11:56 AM
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] IPPC and email queueing
> 
> Has anyone done this? That is, cueing emails to an IPCC agent? Looking
> for some documentation describing this feature and cant seem to find
> it on Cisco.com.
> 
> Any tips appreciated.
> 
> --
> Nick Marus
> nmarus at gmail.com
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> 


-- 
Nick Marus
nmarus at gmail.com