[cisco-voip] 7.1(2) getting calls off of hold bug?

[Wes Sisk]

cool. open up a TAC case so we can get a developer looking at it.

/Wes

Erick B. wrote:

>Ok. I've duplicated this here in our lab and have a
>customer with this behavior on several phones. This is
>with CCM 3.3(3). Let me try on our 4.0 server and see
>if it is different.
>
>When you have call on hold, the little ][ icon is next
>to line and a bigger box is around line with call
>counter, and the number you called is blinking.
>
>When you press the button next to this DN on right
>side of phone once, the box goes away and the DN is
>displayed and the ][ icon is on line still.
>
>If you press button on right for this DN again, the
>call goes off of hold.
>
>Using the softkeys hold/resume works fine.
>
>--- Wes Sisk <wsisk at cisco.com> wrote:
>
>  
>
>>I've done many lab tests on 7.1(2) and not seen
>>this.  Can you grab a 
>>sniffer trace from the back of the phone or from a
>>port span to make 
>>sure the offhook is being generate and sent back to
>>CM server?  CM 
>>should at least send TCP ACK for the line stimulus.
>>
>>/Wes
>>
>>Erick B. wrote:
>>
>>    
>>
>>>Anyone else notice this.
>>>
>>>In 7.1(2) if you have a call on hold, you need to
>>>press the button next to the DN twice to get call
>>>      
>>>
>>off
>>    
>>
>>>of hold. 
>>>
>>>In 7.1(1), 7.0(2), 6.x you only need to press it
>>>      
>>>
>>once.
>>    
>>
>>>
>>>		
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>>phone. 
>>    
>>
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>>>      
>>>
>
>
>
>		
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>